Customer Service Professional

CMA CGM; Fatih; Hybrid; TRY 600,000 - 900,000; Full time

Benefits offered by this job

Birthday day off

Fruit Day

Happy hours

Yearly bonus

Transportation

Life insurance

Employee Assistance Program

Multisport Membership

Job summary

CMA CGM is seeking a Customer Service professional in Istanbul to handle queries, coordinate shipments, monitor status, and maintain customer profiles. The role emphasizes cross-functional collaboration, proactive problem-solving, and clear English communication.

Applicants should have a bachelor’s degree in a relevant field and at least two years in logistics customer service, with the option of a hybrid office schedule in Istanbul.

Qualifications

• Must have 2+ years in a Customer Service role within logistics/shipping.
• Strong ability to manage multiple tasks and priorities.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Serve the customer in all queries and requirements and inform him/her of any shortcomings based on initial conditions.
• Coordinate internally and respond to customer queries related to shipment.
• Monitor shipment according to customer status and track & trace upon delivery.
• Record and update information on customer profiles.

Skills

Multitasking

Problem-solving

Communication skills

English proficiency

Customer service experience

Education

Bachelor’s degree in Logistics / International Trade / Business Administration

Job description

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose: We imagine better ways to serve a world in motion.

Present in 177 countries, it employs 160,000 people, including nearly 6,000 in Marseille, where its head office is located.

As the world’s third-largest shipping company, CMA CGM serves more than 420 ports across five continents with a fleet of over 700 vessels. In 2025, CMA CGM carried more than 24 million twenty-foot equivalent containers (TEUs). Its subsidiary, CEVA Logistics, one of the top five global players, operates 1,000 warehouses and handled 15 million shipments in 2025. The Group’s air division operates a fleet of cargo aircraft under the CMA CGM AIR CARGO and Air Belgium brands.

CMA Media, the third-largest private media group in France, brings together RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence, and Corse Matin) as well as the social media platform Brut.

Committed to the energy transition, the CMA CGM Group aims for Net Zero Carbon by 2050.

The CMA CGM Foundation provides humanitarian aid in crisis situations and supports education and equal opportunities worldwide. To date, the Foundation has transported 120,000 tonnes of humanitarian aid to 106 countries and supported over 630 projects in France, Lebanon, and around the world.

Role & Responsibilities:

• Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track & trace upon delivery
• Record and update information on customer profiles

Skills and Requirements:

• Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
• Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
• Strong ability to manage multiple tasks and priorities effectively,
• Proactive approach with strong problem-solving and communication skills,
• Fluency in written & verbal English is a must (part of the interview will take place in English),
• Able to work in the office 4 days per week (hybrid) in Istanbul.

What we offer:

• Working in an agile, flexible, digital, and social culture
• Working 40 hours a week
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Employee Assistance Program
• Multisport Membership

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.