Customer Experience & Booking Coordinator (Hybrid)

Hapag-Lloyd AG; Konak; Hybrid; TRY 180,000 - 300,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Temporary EG SV - Customer Service Coordinator to manage the customer experience for delegated customers through booking, documentation, and import processes. The role focuses on proactive customer satisfaction and effective communication across stakeholders.

Responsibilities include handling end-to-end bookings, ensuring timely documentation, and delivering value through strong business knowledge and process understanding.

Qualifications

• Enthusiasm and team spirit are essential.
• Customer orientation and service mentality are required.
• Excellent communication and ability to take initiative is needed.
• Proficient in MS Office.
• No military obligation for male candidates.

Responsibilities

• Owns and manages the customer experience of delegated customers and booking/documentation processes.
• Focuses on customer needs and proactively drives satisfaction.
• Handles problems and guides solutions to prevent recurrence.
• Manages end-to-end booking process and documentation.
• Coordinate with stakeholders to ensure timely shipment documentation and communications.
• Update bookings and notify affected parties of changes.
• Execute reports and tasks assigned by Team Leader/Manager.

Skills

Team spirit

Customer orientation

Communication

Initiative

English and Arabic proficiency

Turkish language proficiency preferred

Tools

MS Office

Job description

Hapag-Lloyd AG is seeking a Temporary EG SV - Customer Service Coordinator to manage the customer experience for delegated customers through booking, documentation, and import processes. The role focuses on proactive customer satisfaction and effective communication across stakeholders.

Responsibilities include handling end-to-end bookings, ensuring timely documentation, and delivering value through strong business knowledge and process understanding.