Customer Experience Consultant

Maersk Mexico; Fatih; On-site; TRY 446,000 - 670,000; Full time

Job summary

Maersk is hiring a Customer Experience Consultant to manage end-to-end shipment lifecycles, build strong customer relationships, and collaborate with global teams to ensure seamless service delivery.

The role emphasizes a customer-centric mindset, strong commercial awareness, and proficiency in MS Office. Fluency in Turkish and English is required for daily interactions in an international logistics environment.

Qualifications

• Customer-facing role with a strong commercial focus.
• Experience in import/export operations within logistics.
• Proficient in MS Office, especially Outlook and Excel.
• Fluent in Turkish and English, written and spoken.
• Demonstrate strong attention to detail and operational excellence.

Responsibilities

• Manage the full shipment lifecycle, ensuring a positive customer experience from start to finish.
• Proactively resolve service-related issues and provide timely customer support.
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams.
• Understand customer needs and business drivers to deliver tailored logistics solutions.
• Identify opportunities to enhance customer satisfaction and support commercial growth.
• Collaborate effectively across functions to ensure operational excellence.

Skills

Customer-centric mindset

Commercial awareness

Prioritization

Problem-solving

Independent work

Communication skills

Turkish language

English language

Tools

Microsoft Outlook

Microsoft Excel

Job description

What We Offer

• An exciting opportunity within a fast-paced and globally expanding logistics organization
• A collaborative and diverse team environment
• A competitive compensation package, including an annual performance-based bonus
• Opportunities for learning, development, and career growth

Key Responsibilities

• Manage the full shipment lifecycle, ensuring a positive customer experience from start to finish
• Proactively resolve service-related issues and provide timely customer support
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams
• Understand customer needs and business drivers to deliver tailored logistics solutions
• Identify opportunities to enhance customer satisfaction and support commercial growth
• Collaborate effectively across functions to ensure operational excellence

What We're Looking For

• A customer-centric mindset with a passion for delivering excellent service
• Strong commercial awareness and the ability to identify value-adding opportunities
• Excellent prioritization and organizational skills, with the ability to manage time-sensitive tasks
• A proactive, solution-oriented approach to problem-solving
• Ability to work independently while thriving in a collaborative team environment
• Strong communication and stakeholder management skills
• Comfortable working in a dynamic, international business environment

Your Profile

You are motivated by providing outstanding customer experiences and building lasting customer relationships. You enjoy working in a fast-moving logistics environment, can adapt quickly to changing priorities, and bring a positive, customer-first attitude to everything you do.

In addition, you:

• Have experience in import and/or export operations within the logistics industry
• Have experience in a customer-facing role with a strong commercial focus
• Are proficient in Microsoft Office applications, particularly Outlook and Excel
• Are fluent in both Turkish and English, written and spoken
• Demonstrate strong attention to detail and a commitment to operational excellence

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Customer Experience Consultant (6-Month Fixed-Term Contract) As a Customer Experience Consultant, you will play a key role in delivering exceptional customer service while supporting business growth. You will manage the end-to-end shipment lifecycle, build strong customer relationships, and collaborate closely with internal teams and global service centers to ensure seamless service delivery. Acting as a trusted advisor, you will combine operational expertise with a commercial mindset to create value for our customers.