Customer Experience Consultant

Maersk; Fatih; Vor Ort; TRY 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Annual performance-based bonus

Career growth opportunities

Collaborative and diverse team

Zusammenfassung

Maersk is seeking a Customer Experience Consultant for a 6-month fixed-term contract based in Istanbul. You will manage the end-to-end shipment lifecycle, build strong customer relationships, and collaborate with global service centers to deliver seamless service.

Apply a commercial mindset to create value for customers, proactively resolve issues, and work across functions to drive operational excellence and business growth in a fast-moving, international logistics environment.

Qualifikationen

• Experience in import and/or export operations within logistics.
• Experience in a customer-facing role with a strong commercial focus.
• Proficient in Microsoft Office applications, particularly Outlook and Excel.
• Fluent in Turkish and English (written and spoken).
• Strong attention to detail and commitment to operational excellence.

Aufgaben

• Manage the full shipment lifecycle, ensuring a positive customer experience from start to finish.
• Proactively resolve service-related issues and provide timely customer support.
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams.
• Understand customer needs and business drivers to deliver tailored logistics solutions.
• Identify opportunities to enhance customer satisfaction and support commercial growth.
• Collaborate effectively across functions to ensure operational excellence.

Kenntnisse

Customer service

Commercial awareness

Time management

Communication

Stakeholder management

Turkish language

English language

Tools

Microsoft Office

Outlook

Excel

Jobbeschreibung

Customer Experience Consultant (6-Month Fixed-Term Contract) As a Customer Experience Consultant, you will play a key role in delivering exceptional customer service while supporting business growth. You will manage the end-to-end shipment lifecycle, build strong customer relationships, and collaborate closely with internal teams and global service centers to ensure seamless service delivery. Acting as a trusted advisor, you will combine operational expertise with a commercial mindset to create value for our customers.

What We Offer

• An exciting opportunity within a fast-paced and globally expanding logistics organization
• A collaborative and diverse team environment
• A competitive compensation package, including an annual performance-based bonus
• Opportunities for learning, development, and career growth

Key Responsibilities

• Manage the full shipment lifecycle, ensuring a positive customer experience from start to finish
• Proactively resolve service-related issues and provide timely customer support
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams
• Understand customer needs and business drivers to deliver tailored logistics solutions
• Identify opportunities to enhance customer satisfaction and support commercial growth
• Collaborate effectively across functions to ensure operational excellence

What We're Looking For

• A customer-centric mindset with a passion for delivering excellent service
• Strong commercial awareness and the ability to identify value-adding opportunities
• Excellent prioritization and organizational skills, with the ability to manage time-sensitive tasks
• A proactive, solution-oriented approach to problem-solving
• Ability to work independently while thriving in a collaborative team environment
• Strong communication and stakeholder management skills
• Comfortable working in a dynamic, international business environment

Your Profile

You are motivated by providing outstanding customer experiences and building lasting customer relationships. You enjoy working in a fast-moving logistics environment, can adapt quickly to changing priorities, and bring a positive, customer-first attitude to everything you do.

In addition, you:

• Have experience in import and/or export operations within the logistics industry
• Have experience in a customer-facing role with a strong commercial focus
• Are proficient in Microsoft Office applications, particularly Outlook and Excel
• Are fluent in both Turkish and English, written and spoken
• Demonstrate strong attention to detail and a commitment to operational excellence

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.