Air Freight Operation M/F

GEODIS INTERSERVICES; Fatih; On-site; TRY 1,757,910 - 2,762,431; Full time

Job summary

A leading global logistics provider in Turkey is seeking an experienced professional for customer service operations. Responsibilities include communicating with customers regarding shipments, executing operational processes, and organizing logistics. The ideal candidate will have a Bachelor's degree, at least 4 years of experience in a similar role, familiarity with air cargo, and proficiency in English. This position focuses on teamwork and quality-oriented working principles.

Qualifications

• At least 4 years of work experience in a similar position.
• Familiar with air cargo terms and definitions.
• For male candidates, having completed military service.

Responsibilities

• Communicate with customers regarding export operational shipments.
• Review and execute operational processes based on SOP instructions.
• Organize transportation, warehouse, and cargo processes as needed.

Skills

logistics knowledge

customer communication

teamwork

adaptability

Microsoft systems proficiency

operational systems proficiency

English proficiency

Education

Bachelor's degree in logistics or transportation

Job description

Operational activities - Customer Service

Position requirements and constraints (working hours…)

45 hours / per week

• Communicating with customers regarding export operational shipments based on instructions from the sales team or offices.
• Reviewing the content of the SOP if it exists for the jobs to be handled and executing operational processes within the framework of SOP instructions.
• Checking/confirming purchase and sale figures with the office official/sales officer/related unit manager who issued the work order.
• Opening a file in NXG based on the information received from customers, creating a new record if customer information is not available in NXG, and entering income and expenses correctly and completely.
• Communicating with shipping lines based on the information received from customers to prioritize reservations for operational shipments through systems like NXG, EDI, or manually preparing and sending them to the shipping lines.
• Organizing internal transportation/warehouse/cargo securing/insurance/weighing processes if necessary or requested.
• Coordinating the weighing result with the customer, internal transporter, airport operation, and customs broker.
• Keeping in communication with customers' customs brokers and tracking until declarations are closed.
• Checking flight departure and informing the customer.
• Sending pre-alert documents to the overseas office based on the flight departure and uploading the relevant documents to the NXG system as e-docs.
• If the shipment is payable in Turkey, checking with the finance department whether the company has a term/credit definition.
• Sealing the income invoice issued from NXG through the soft system and then sharing it with the customer.
• Entering milestone dates into the NXG system timely and accurately at every stage of the operation and in line with the company's KPI targets.
• Performing a final check to ensure that income and expense items are entered correctly into NXG.
• Informing the relevant unit manager for the CMP of the file.

Applicant's profile

• Graduated from departments such as logistics, transportation, etc. at universities
• At least 4 years of work experience in a similar position
• Familiar with the logistics sector, not unfamiliar with sectoral definitions
• Proficient in using Microsoft systems and operational systems
• Fully familiar with air cargo terms and definitions
• For male candidates, having completed military service
• Proficient in English at a good level
• Inclined to team work
• Able to easily adapt to all working conditions
• Adopts a principle of quality and controlled working
• Job and result-oriented

Working time (%)

100

Position place

Europe, Turkey, ?stanbul

Location

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.