Tech CS Manager – Textile (Turkey, CIS, Africa)

Lenzing Group; Fatih; On-site; TRY 400,000 - 650,000; Full time

Job summary

Lenzing Group in Istanbul, Türkiye invites Textile experts for the role of Technical Customer Service Manager Türkiye, CIS, Africa. You will support customers across Turkey, Africa and CIS at primary, secondary & tertiary levels with a focus on dyeing and finishing.

You will collaborate with textile machinery partners, support events, and contribute to building the team with training and development. Strong English (B2) required; German desirable.

Qualifications

• Degree in Textile Technology, Textile Engineering or a similar field.
• Minimum 7 years of technical experience in textile production, esp. dyeing & finishing.
• Strong knowledge of textile machinery and the textiles market.
• Ability to troubleshoot and perform analytical testing.
• Excellent communication and negotiation skills.
• Good English level (B2); German skills desirable.

Responsibilities

• Provide technical customer support across Türkiye, Africa and CIS for Lenzing fibers.
• Explain fiber properties and build strong customer relationships.
• Collaborate with textile machinery and chemical industry partners.
• Support technical events and training development.
• Work with Sales, BD, Marketing and local agents to ensure customer satisfaction.
• Investigate fiber quality issues and support claim resolution.
• Provide technical information for new concepts and cross-functional activities.
• Assist customers with product development, trials, and laboratory testing.

Skills

Textile technology

Dyeing & finishing

Textile machinery

Troubleshooting

Communication

Negotiation

Education

Degree in Textile Technology or Textile Engineering

Job description

Lenzing Group in Istanbul, Türkiye invites Textile experts for the role of Technical Customer Service Manager Türkiye, CIS, Africa. You will support customers across Turkey, Africa and CIS at primary, secondary & tertiary levels with a focus on dyeing and finishing.

You will collaborate with textile machinery partners, support events, and contribute to building the team with training and development. Strong English (B2) required; German desirable.