Technical Customer Service Manager (Türkiye, CIS, Africa) at LENZING GRUPPE

LENZING GRUPPE; Fatih; Presencial; TRY 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-life balance

Online learning platform

Sustainable industry leader

International collaboration

Inclusive culture

Descripción de la vacante

Lenzing, located at Istanbul, Türkiye, is seeking a Technical Customer Service Manager to support customers across Türkiye, Africa and CIS with a focus on dyeing & finishing. You will explain fiber properties, build strong relationships, and work with Sales, Marketing and local agents to ensure satisfaction.

You will also lead troubleshooting, participate in product development, and support training and CRM initiatives to strengthen technical service excellence.

Formación

• Degree in Textile Technology, Textile Engineering or similar field.
• At least 7 years of technical experience in textile production, especially in dyeing & finishing.
• Knowledge of textile machinery and the textiles market.
• Troubleshooting and analytical testing abilities.
• Effective communication and negotiation skills.
• Good English level (B2); German skills desirable.

Responsabilidades

• Provide support to customers across Türkiye, Africa and CIS at primary, secondary & tertiary levels with a focus on dyeing & finishing.
• Explain properties of Lenzing fibers and build strong customer relationships.
• Collaborate with textile machinery and chemical industry partners and support technical events.
• Work with Sales, Business Development, Marketing teams, and local agents to ensure customer satisfaction.
• Investigate fiber quality issues, support claim resolution, and provide technical expertise for complaints.
• Support and optimize communication tools, CRM systems, databases, and quality management processes.
• Generate technical information for new concepts, applications, and cross-functional activities.
• Assist customers with product development, trials, new applications, and lab testing.

Conocimientos

Dyeing & finishing expertise

Troubleshooting

Communication skills

Negotiation

English (B2)

German desirable

Educación

Textile Technology/Engineering degree

Herramientas

Textile machinery knowledge

Descripción del empleo

This Full time on site position offers great opportunities for career growth. From wood to pulp to fiber - this is Lenzing. We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come. Make the right choice and contribute to our GOOD FIBRATIONS!

For the area of Commercial Textiles located out of Istanbul, Türkiye we invite Textile experts to submit applications for the role as Technical Customer Service Manager (Türkiye, CIS, Africa)

Reference-No.: 200004054

Department Textile Engineering

Position Employee Location Turkey, Istanbul (Sales Office)

Purpose & key responsibilities

• This position will provide support to customers across Turkey, Africa and CIS at a primary, secondary & tertiary level with a main focus on dyeing & finishing.
• You will provide technical customer support regarding processing all Lenzing fibers, explaining their properties while building strong customer relationships and understanding customer needs.
• You will collaborate with textile machinery and chemical industry partners, support technical events, and contribute to building up the team with additional training and development.
• You will work closely with Sales, Business Development, Marketing teams, and local agents to ensure customer satisfaction.
• You will investigate fiber quality issues, support claim resolution, and provide technical expertise for customer complaints.
• You will support and optimize communication tools, CRM systems, databases, and quality management processes.
• You will generate technical information to support new concepts, applications, and cross-functional customer service activities.
• You will assist customers with product development, trials, new applications, and laboratory testing related to technical inquiries and complaints.

Your ideal profile for this exciting role

• You hold a degree in Textile Technology, Textile Engineering or similar field.
• You have at least 7 years of technical experience in textile production, especially in dyeing & finishing technologies with basic knowledge of spinning, weaving and knitting.
• You have considerable knowledge of textile machinery and the textiles market.
• You are capable of trouble shooting, having the knowledge of and performing analytical testing.
• You have effective communication and negotiation skilles
• You have good English level (B2), German skills are desirable.

Our benefits

• Work-life balance with flexible working & home office opportunities, depending upon your role
• Inspiring personal development program with access to extensive online Learning platform and formal training by experts
• The chance to make an impact within a Sustainable & Innovative industry leader
• Collaborative international working environment
• Involvement with our diverse & inclusive company culture