On-Site Textile Technical Customer Success Manager

LENZING GRUPPE; Fatih; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Work-life balance

Online learning platform

Sustainable industry leader

International collaboration

Inclusive culture

Job summary

Lenzing, located at Istanbul, Türkiye, is seeking a Technical Customer Service Manager to support customers across Türkiye, Africa and CIS with a focus on dyeing & finishing. You will explain fiber properties, build strong relationships, and work with Sales, Marketing and local agents to ensure satisfaction.

You will also lead troubleshooting, participate in product development, and support training and CRM initiatives to strengthen technical service excellence.

Qualifications

• Degree in Textile Technology, Textile Engineering or similar field.
• At least 7 years of technical experience in textile production, especially in dyeing & finishing.
• Knowledge of textile machinery and the textiles market.
• Troubleshooting and analytical testing abilities.
• Effective communication and negotiation skills.
• Good English level (B2); German skills desirable.

Responsibilities

• Provide support to customers across Türkiye, Africa and CIS at primary, secondary & tertiary levels with a focus on dyeing & finishing.
• Explain properties of Lenzing fibers and build strong customer relationships.
• Collaborate with textile machinery and chemical industry partners and support technical events.
• Work with Sales, Business Development, Marketing teams, and local agents to ensure customer satisfaction.
• Investigate fiber quality issues, support claim resolution, and provide technical expertise for complaints.
• Support and optimize communication tools, CRM systems, databases, and quality management processes.
• Generate technical information for new concepts, applications, and cross-functional activities.
• Assist customers with product development, trials, new applications, and lab testing.

Skills

Dyeing & finishing expertise

Troubleshooting

Communication skills

Negotiation

English (B2)

German desirable

Education

Textile Technology/Engineering degree

Tools

Textile machinery knowledge

Job description

Lenzing, located at Istanbul, Türkiye, is seeking a Technical Customer Service Manager to support customers across Türkiye, Africa and CIS with a focus on dyeing & finishing. You will explain fiber properties, build strong relationships, and work with Sales, Marketing and local agents to ensure satisfaction.

You will also lead troubleshooting, participate in product development, and support training and CRM initiatives to strengthen technical service excellence.