Service Sales Manager (Servis Satış Müdürü)

Mettler-Toledo; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

METTLER TOLEDO is seeking a Service Sales Manager to expand the Service Sales channel in Turkey. You will supervise the Service team, coach associates, and drive sales for equipment, spare parts, and service offerings while ensuring customer satisfaction.

The role requires MBA or postgraduate qualification, strong sales management experience in B2B, excellent communication, and willingness to travel. Istanbul-based preferred, with strategic sales responsibilities across the country.

Qualifications

• Degree level with postgraduate qualification or MBA.
• Service Sales / Marketing qualification and experience essential.
• Business acumen and financial awareness to meet targets and provide commercial solutions.
• Strong customer service approach with analytical and database skills.
• Commercially and technically savvy, customer-focused with strategic thinking.
• Willingness to travel extensively and visit customers in the field.

Responsibilities

• Grow, engage, and develop the Service team.
• Coach and support associates on performance expectations.
• Take sales responsibility for equipment business.
• Manage service spare parts stock and warranty.
• Define country Service sales strategy and coach the team to achieve targets.
• Contribute to top-level business planning and sales strategy alignment.
• Set sales targets for revenues, profitability, and development; monitor performance.
• Collaborate with stakeholders to implement initiatives; document sales processes.
• Run analyses and prepare reports to support strategic decisions.
• Work with Service Teams and Business Areas to maximize customer satisfaction.

Skills

Service Sales / Marketing

Customer service

Analytical skills

Database management

Relationship building

People management

Presentation skills

Communication skills

English writing/speaking

Travel willingness

Sales management (3+ years)

Entrepreneurial attitude

Education

MBA

Degree level / postgraduate qualification

Tools

CRM software

Excel

Job description

Our Opening and Your Responsibilities

The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes advantage of the experience, skills and thorough know-how of our far-reaching team of thousands of dedicated service specialists all around the world and, much more importantly, in their immediate vicinity. Our service offering ensures optimal equipment uptime, performance, compliance, and the expertise necessary to maximize the investment of the customer. The candidate will report to the Service Business Area Manager. He/she will contribute to continue the expansion of the Service Sales channel within the Turkish Market Organization. The Service Sales Manager will be responsible for the daily business management, including training and coaching programs of Service Sales Team.

• Growth, engagement and development of the Service team
• Coach and support the associates on individual and team performance expectations
• Sales responsibility for equipment business
• Service spare part stock & warranty management
• Support to define country Service sales strategy, coordinate and coach team on all efforts to ensure the sales targets are realized and exceeded
• Contribute to business planning at the top level to develop a sales strategy that is consistent with the company’s short-term and long-term objectives
• Set targets for sales team in areas such as sales revenues, profitability, and business development and monitor the performance of the organization against these goals
• Embrace and drive value based selling strategies
• Identify unexplored market opportunities, evaluating technical and commercial viability and defining the way to align them under the company strategic plan
• Collaborate with stakeholders on implementing all initiatives
• Create and document sales processes and sales roles and responsibilities to ensure sustainability and consistent approaches across the organization
• Run analysis and prepare reports to support the strategic decisions and actions
• Working in close cooperation with Service Teams and Business Areas to ensure the highest customer satisfaction.

What You Need to Succeed

• Degree level with post graduate qualification in a relevant discipline or MBA
• Service Sales / Marketing qualification and experience is essential
• Business acumen and financial awareness - understand the numbers to achieve financial targets and provide commercially sound solutions
• Strong customer service approach , High level of analytical and database management skills
• Commercially and technically savvy, customer-focused with the ability to think and act strategically
• Continuously developing new opportunities to create service sales potential by actively visiting customers in the field
• Strong focus on relationship building, developing and maintaining effective customer relations
• Strong people management skills (engagement, development and coaching activities are a must)
• Strong presentation and communication skills
• Good writing and speaking skills of English
• Willingness to travel extensively
• At least 3 years of Sales Management (preferably service or product) in a B2B environment
• Dedication to continuous improvement and fast-learning attitude
• A self-starter attitude to identify problems and find solutions autonomously
• Strong ability to interface with other departments and teams in a cooperative way
• Proactive and entrepreneurial attitude
• Ideally, based in Istanbul

Our Offer to You

We are offering challenging and varied projects which will encourage your entrepreneurial spirit, whatever job opportunity you decide to take in MT Group.

You will be part of a high qualified team, in an international environment, with good working relationships and development possibilities.

Why don't you join us?

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.