Service Sales Support Specialist at Siemens

Siemens; Fatih; On-site; TRY 150,000 - 240,000; Full time

Benefits offered by this job

Speaking up culture

Respectful workplace

Global work environment

Attractive remuneration package

Learning & Development opportunities

Leave days for parents

Creche allowance

Share matching programs

Remote working flexibility

Job summary

Siemens İstanbul is seeking a Service Sales Support Specialist to join our Smart Infrastructure Buildings Service Sales team. You will support quotation-to-order, focusing on spare parts, service activities, and small projects.

This on-site role offers collaboration with Service Account Managers, Project Managers, Operations and Commercial teams while developing commercial and technical skills in building technologies.

Qualifications

• Bachelor's degree in Electrical/ Electronics/ Industrial Engineering or related discipline.
• Strong analytical thinking and planning.
• Ability to manage multiple quotations and priorities.
• Excellent customer-facing communication in English.
• Willingness to develop technical knowledge in building technologies.

Responsibilities

• Manage end-to-end quotation process for spare parts and service projects.
• Prepare customer quotations from technical and commercial inputs.
• Follow up on quotations to convert opportunities into orders.
• Maintain status of quotations and opportunities in the system.
• Coordinate quotation-to-order and invoicing with Commercial and Operations teams.
• Communicate with customers regarding quotations, spare parts, delivery times and service requirements.
• Develop technical knowledge across Siemens Buildings portfolio.

Skills

Quotation management

Customer communication

Analytical thinking

Multi-tasking

English proficiency

Education

Bachelor's degree in Electrical Engineering or related discipline

Tools

CRM systems

ERP systems

Quotation tools

Job description

Apply for Service Sales Support Specialist at Siemens in İstanbul, T34, TR. This Full time on site position offers great opportunities for career growth. We are looking for a Service Sales Support Specialist to join our Smart Infrastructure Buildings Service Sales team. In this role, you will support the Service Sales organization throughout the quotation-to-order process, with a particular focus on spare parts, service activities and small projects. You will work closely with Service Account Managers, Project Managers, Operations and Commercial teams while also communicating directly with customers throughout the sales process. The position offers the opportunity to develop both commercial and technical competencies across building technologies and take greater ownership in service sales opportunities.

What are my responsibilities?

• Manage the end-to-end quotation process for spare parts, daily service activities and small service projects through PIRI and related sales tools.
• Prepare customer quotations based on technical and commercial inputs received from Service Account Managers, Operations and Project Management teams.
• Proactively follow up on quotations with customers and support the conversion of opportunities into orders.
• Maintain quotation and opportunity status, ensuring that open, won, lost and cancelled opportunities are accurately reflected in the system.
• Coordinate the process from quotation to order and invoicing, working closely with Commercial and Operations teams.
• Communicate directly with customers regarding quotations, spare part availability, delivery times and service requirements.
• Review service and maintenance reports and initiate relevant spare part or service quotations based on identified customer needs.
• Support Service Account Managers in preparing small and more comprehensive service project quotations.
• Monitor PIRI sales performance, including quotation volume, order intake, conversion and open opportunities, and regularly share the results with the Service Sales Manager.
• Participate in customer visits together with Service Account Managers and Project Managers to better understand customer requirements and installed systems.
• Develop technical knowledge across the Siemens Buildings portfolio, including fire safety, building automation, extinguishing, voice alarm, security and digital services.
• Contribute to standardization, continuous improvement and knowledge sharing within Service Sales processes.

What do I need to qualify for this role?

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Electrical \& Electronics Engineering, Industrial Engineering or a related engineering discipline.
• Strong analytical thinking, planning and follow-up capabilities.
• Ability to manage multiple quotations and priorities in a structured manner.
• Customer oriented mindset and strong communication skills.
• Strong sense of ownership and attention to detail.
• Willingness to develop technical knowledge in building technologies and service solutions.
• Ability to collaborate effectively with Sales, Operations, Project Management and Commercial teams.
• Good command of MS Office applications; experience with CRM, ERP or quotation tools is an advantage.
• Good written and verbal communication skills in English.
• Motivation to learn, take initiative and assume greater responsibility within the Service Sales organization.

What We Offer?

• Speaking up Culture
• Respectful Workplace
• Being part of a global work environment
• Attractive remuneration package
• Excellent recognition tools providing spot awards
• Learning \& Development opportunities for both personal and professional growth
• Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
• Creche allowance for mothers
• Share matching programs to become a shareholder of Siemens AG
• Remote working and remote living flexibility only for relevant positions
• Find more benefits here
• Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality.

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses.

We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

Please find more information from our web site: https://new.siemens.com/tr/tr.html Explore our website to learn more about life at Siemens: https://www.siemens.com/en-us/company/jobs/life-at-siemens/