Installation Service & Support Engineer

Cobble - Van de Wiele Limited; Şahinbey; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

International environment

Flat structure

Training opportunities

Advancement opportunities

Autonomy and initiative

Competitive salary

Company car

BES pension

Job summary

BMSvision is seeking an Installation Service & Support Engineer based in Türkiye to serve as the local contact for customers in Türkiye. You will diagnose issues, fine‑tune MES applications, install and upgrade systems on-site, and guide customers to maximise MES benefits.

Frequent travel and close collaboration with global teams are required. You hold a degree in ICT/CS/electronics or have equivalent MES experience, with Turkish fluency and English proficiency.

Qualifications

• Degree in ICT, CS, electronics or equivalent experience with MES.
• Willingness to travel regularly to Türkiye customer sites and occasional trips abroad.
• Native or fluent Turkish speaker with confident English communication.
• Based in Gaziantep with valid driving licence.

Responsibilities

• Be the local contact for customers in Türkiye and own issues until resolution.
• Provide front-line support on-site and remotely: diagnose issues, fine-tune applications, keep systems running smoothly.
• Install and configure MES on-site for new projects and upgrades, tailored to plant needs.
• Guide, train and advise customers to maximise MES investment and impact on efficiency and quality.
• Collaborate with Installation, Service teams and HQ teams across Türkiye and Belgium.

Skills

Customer-centric

Problem-solving

Communication

Time management

Education

Bachelor's or Master's in ICT/CS/Electronics

Tools

Windows OS

Oracle

SQL Server

MES/ERP basics

Job description

Installation Service & Support Engineer

Specialisation: Installation & Services

Location: Gaziantep

Type: Full-time

Türkiye is one of the largest textile manufacturing markets in the world, and a growing number of its mills run on BMS technology. To support them, we are looking for an Installation Service & Support Engineer based in Türkiye.

Let's talk business

• You are the local contact for our customers in Türkiye. When something needs attention, a question, an issue, a new idea, you're the one they call, and you own it until it's resolved.
• You provide front-line support, on-site and remotely: diagnosing issues, fine-tuning applications, and keeping our systems, and our customers' production lines, running smoothly.
• You become the trusted advisor. You know your customers' plants, their people and their way of working, so you don't just fix what's broken; you guide, train and advise them on how to get more out of their MES investment. You'll be the one who makes BMS's impact visible on the Turkish textile floor.
• You install and configure our MES systems on-site, from new projects to upgrades at existing customers. Always tailored to the specific needs of the plant in front of you.
• You will be part of a larger worldwide team but in this role your colleagues from the Installation and Service teamd and the Development team at our headquarters in Belgium will be your work besties on which you can rely.
• You make a real impact. Every hour of downtime you prevent and every process you help improve shows up directly in your customers' efficiency and quality, and in BMSvision's reputation in the Turkish textile market.

Let's talk you

• You hold a Bachelor's or Master's degree in ICT, computer science, electronics or a related field, or you have gained equivalent knowledge about MES through hands‑on experience. We also offer technically skilled school leavers the opportunity to embark on an adventure with us.
• Knowledge of Windows systems and relational databases (Oracle, SQL Server) is a plus, just like basic knowledge of MES or ERP systems.
• You're based in Gaziantep and hold a valid driving licence.
• You're happy to travel regularly to customer sites across Türkiye, and open to the occasional trip abroad: to our HQ in Belgium or to customers in neighbouring countries.
• You are a service person at heart: autonomous, customer-oriented and stress-resistant. You stay calm when a production line is down and you follow through until the customer is happy. Building long‑term relationships comes naturally to you.
• You are a native or fluent Turkish speaker and communicate confidently in English, both with customers and with your international colleagues. Any additional language is a welcome bonus.

Let's make an offer you can't refuse

• An international and innovative environment with a high-tech product range.
• An open working atmosphere with a flat organizational structure, helpful colleagues, accessible managers, and direct access to decision-makers.
• Internal and external training opportunities. We've got your back.
• You are ambitious and would like to grow in your role? We offer you actual advancement and development opportunities.
• Autonomy and room for initiative. We love passionate people filled with energy and curiosity.
• Competitive salary
• Company car (details of work and personal use will be shared during the interview)
• Company sponsored private pension system (BES) support
• Meal card
• Laptop and phone

Why you and BMSvision?

• We like you to develop yourself: from in-depth trainings to new discoveries at international fairs.
• We like to grow with you: we understand that life happens, and we'll provide flexibility.
• We like you to enjoy yourself: the colleagues are nice to work with, but also nice to hang out with after work.