Service Dispatcher & Operations Coordinator

Altium; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Altium is seeking a detail-oriented Service Dispatcher to join our Service Team. You will open and manage service tickets, schedule visits, and serve as the communication bridge between customers and our field engineers.

The ideal candidate has a BA in a related field, at least 3 years of service experience, strong Excel and service-management software skills, excellent communication, and a proactive, organized mindset to improve scheduling, responsiveness, and customer satisfaction.

Qualifications

• BA degree in Chemistry, Chemical Engineering, Business Administration or any other related field.
• Min. 3 years of service experience
• Strong computer and software skills (advanced Excel, service management systems, etc.)
• Excellent communication and persuasion skills
• Ability to manage and coordinate across teams
• A proactive, organized, and quality-focused mindset

Responsibilities

• Open and manage service tickets in our service management system
• Schedule and coordinate service visits based on customer needs and engineer availability
• Act as the communication bridge between customers and our Service Team
• Assign and follow up on service activities with our field engineers
• Upload and maintain service documents and reports in customer/system records
• Monitor open tickets and ensure timely follow-up and closure
• Ensure accurate, complete, and high-quality service data entry
• Prepare regular service activity reports
• Support the team in improving scheduling efficiency, response times, and customer satisfaction

Skills

Communication

Coordination

Problem solving

Excel (advanced)

Service management systems

Attention to detail

Education

BA in Chemistry

BA in Chemical Engineering

BA in Business Administration

Tools

Excel (advanced)

Service management systems

Job description

Altium is seeking a detail-oriented Service Dispatcher to join our Service Team. You will open and manage service tickets, schedule visits, and serve as the communication bridge between customers and our field engineers.

The ideal candidate has a BA in a related field, at least 3 years of service experience, strong Excel and service-management software skills, excellent communication, and a proactive, organized mindset to improve scheduling, responsiveness, and customer satisfaction.