Cradle-to-Grave Service Planner

Atlas Copco; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. The role administers forward planning of all open service orders, coordinating with Field Service Engineers and planning teams to ensure timely delivery of service visits.

The ideal candidate will have strong communication and organizational skills, a systematic approach to planning, and a customer-focused mindset to meet expectations and drive high-quality service delivery.

Qualifications

• Proven ability to communicate clearly with customers and internal teams.
• Strong planning and organizational capabilities for scheduling and follow-through.
• Problem-solving mindset with attention to timelines and deliverables.
• Customer-focused approach to ensure satisfaction and service quality.
• Ability to work across departments to resolve scheduling and operational issues.

Responsibilities

• Administer the forward planning of all open orders, ensuring departmental service requirements are met in a timely and efficient manner.
• Ensure that orders are accurately created, allocated, and released to the appropriate engineer prior to the scheduled visit date.
• Confirm the availability of all required parts ahead of the visit.
• Liaise with customers via phone or email to arrange and confirm service visits, ensuring they are fully informed about the scope and timing of the work.
• Monitor and record the progress of all customer orders to ensure completion and plan any additional work as needed.
• Ensure all service orders are promptly closed and/or invoiced upon completion by the service engineer.
• Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.
• Regularly communicate with the Planning Team Leader, Regional Service Manager, Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
• Highlight and resolve any operational or planning issues in coordination with the Planning & Contracts Team Leader and/or Regional Service Manager.
• Collect and accurately record information from Field Service Engineers to maintain up-to-date customer records.
• Manage tasks in C4C and VeasyPlanner as soon as they are received.
• Issue non-core and service-related purchase orders to third-party suppliers as required.
• Provide assistance with contract processing when necessary.
• Support ad-hoc projects as assigned.

Skills

Communication skills

Planning & organizing

Problem solving

Attention to detail

Customer service mindset

Tools

SAP

C4C

VeasyPlanner

Job description

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. The role administers forward planning of all open service orders, coordinating with Field Service Engineers and planning teams to ensure timely delivery of service visits.

The ideal candidate will have strong communication and organizational skills, a systematic approach to planning, and a customer-focused mindset to meet expectations and drive high-quality service delivery.