Service Planning Dispatcher - Field Engineers (Istanbul)

Videojet Technologies Urun Kodlama ve Etiketleme Danismanlik ve Ticaret Limited Sirketi; Fatih; On-site; TRY 180,000 - 260,000; Full time

Job summary

Videojet Technologies is seeking a Service Planning Coordinator (Dispatcher) in Istanbul to plan and coordinate all appointments for Field Service Engineers. You will work with Helpdesk and Account Managers to optimize assignments, ensuring customer satisfaction and timely service.

The role requires multitasking, CRM familiarity, and fluency in Turkish and English. Industry experience is a plus and the position is based in Istanbul with potential for cross-functional collaboration.

Qualifications

• Ability to meet deadlines and multitask to perform various activities.
• Experience with Salesforce is a plus (CRM).
• 1-3 years of industry experience or related customer service experience.
• Experience in marking and coding or related industrial automation is a plus.
• Fluent in written and spoken Turkish and English.

Responsibilities

• Manage the schedule of around 11 Field Service Engineers by assigning interventions, preventive maintenances, and installations according to skills, location, urgency, etc.
• Send and track deliveries of parts needed to fulfil service tasks.
• Monitor service appointments and delivery of parts ordered by Field Service Engineers.
• Confirm visits to customers.
• Update dashboards (availability of Field Service Engineers and Response Time).
• Ensure efficient communication with Account managers and Field Service Engineers.

Skills

Multitasking

CRM (Salesforce)

Customer service

Scheduling

English Turkish fluency

Tools

Salesforce

Job description

Videojet Technologies is seeking a Service Planning Coordinator (Dispatcher) in Istanbul to plan and coordinate all appointments for Field Service Engineers. You will work with Helpdesk and Account Managers to optimize assignments, ensuring customer satisfaction and timely service.

The role requires multitasking, CRM familiarity, and fluency in Turkish and English. Industry experience is a plus and the position is based in Istanbul with potential for cross-functional collaboration.