Global Field Service Scheduler & Planner

Veralto; Fatih; On-site; TRY 40,000 - 56,000; Full time

Job summary

Videojet Technologies, a Veralto Company, is seeking a Service Planning Coordinator (Dispatcher) to plan and coordinate field service appointments in Istanbul. You will work with Helpdesk and Account Managers to optimize assignments for Field Service Engineers, ensuring timely service and customer satisfaction.

The role requires multitasking, deadline discipline, and good communication. Salesforce CRM experience is a plus, and 1–3 years in customer service or related fields is preferred.

Qualifications

• 1–3 years of industry experience or related customer service experience.
• Experience in marking and coding, industrial automation, or related field is a plus.
• Strong written and verbal English skills are preferred.

Responsibilities

• Manage the schedule of around 20 Field Service Engineers by assigning interventions, preventive maintenances, and installations according to skills, location and urgency.
• Send and track deliveries of parts needed to fulfil service tasks.
• Monitor service appointments and delivery of parts ordered by Field Service Engineers.
• Confirm visits to customers and update dashboards on availability and response time.
• Ensure efficient communication with Account managers and Field Service Engineers.

Skills

Schedule management

CRM experience

Customer service skills

English communication

Multitasking

Tools

Salesforce CRM

Job description

Videojet Technologies, a Veralto Company, is seeking a Service Planning Coordinator (Dispatcher) to plan and coordinate field service appointments in Istanbul. You will work with Helpdesk and Account Managers to optimize assignments for Field Service Engineers, ensuring timely service and customer satisfaction.

The role requires multitasking, deadline discipline, and good communication. Salesforce CRM experience is a plus, and 1–3 years in customer service or related fields is preferred.