Senior Sales Support Specialist

Ekin Smart City; Sarıyer; Sur place; TRY 180 000 - 240 000; Plein temps

Résumé du poste

Ekin is a technology company driving smart city and public safety solutions globally. We seek a Sales Support professional to manage international orders, maintain CRM data, and coordinate with multiple departments to ensure timely delivery and accurate documentation.

The role requires 4+ years in sales support, ERP/CRM proficiency, and strong English communication in an international setup. Join a dynamic, collaborative team and contribute to scalable growth.

Qualifications

• Bachelor's degree in Business Administration, Economics, International Trade, or a related field.
• Minimum 4 years of experience in Sales Support, Sales Operations, or a similar role, preferably international.
• Hands-on experience with ERP and CRM systems is required.
• Strong understanding of CRM processes, opportunity management, and sales pipeline management.
• Proficiency in Microsoft Excel.
• Excellent command of written and spoken English.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to manage multiple priorities and work under timelines.
• Strong communication and coordination skills with a collaborative team approach.
• Experience in export operations is an asset.

Responsabilités

• Manage international demo requests and product orders by accurately entering and maintaining them in the relevant systems.
• Create, update, and maintain sales opportunities and related customer data in the CRM system, ensuring data accuracy.
• Monitor opportunities through the sales cycle and keep CRM records, stages, and sales information up to date.
• Coordinate with departments to fulfill customer requirements and ensure on-time delivery.
• Act as coordination point between international customers, sales teams, and internal departments.
• Provide operational support to international sales teams and follow up on requests and orders.
• Assist with quotations, certificates, and other sales-related documentation.
• Oversee end-to-end order process from entry to delivery and payment coordination.
• Coordinate with Foreign Trade Specialist for export documentation and shipment processes.

Connaissances

CRM processes

Sales pipeline management

Excel

English proficiency

Analytical skills

Formation

Bachelor's degree in Business Administration/Economics/International Trade

Outils

ERP systems

CRM systems

Description du poste

Ekin is a 28-year young technology company operating in 40 countries with a growing team of 250+ people. We are shaping the future of smart cities and public safety with cutting-edge AI technologies.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Economics, International Trade, or a related field,
• Minimum 4 years of experience in Sales Support, Sales Operations, or a similar role, preferably within an international business environment,
• Hands-on experience with ERP and CRM systems is required,
• Strong understanding of CRM processes, opportunity management, and sales pipeline management,
• Strong proficiency in Microsoft Office applications, particularly Excel,
• Excellent command of written and spoken English,
• Strong analytical, problem-solving, planning, and organizational skills,
• Ability to manage multiple priorities and work effectively within critical timelines,
• Strong communication and coordination skills with a collaborative and team-oriented approach,
• High sense of ownership, accuracy, and responsibility,
• Experience in export operations and international order processes is an asset.

JOB DESCRIPTION

• Managing international demo requests and product orders by accurately entering and maintaining them in the relevant systems,
• Creating, updating, and maintaining sales opportunities and related customer data in the CRM system, ensuring data accuracy and completeness,
• Monitoring opportunities throughout the sales cycle and ensuring that CRM records, stages, and relevant sales information are kept up to date,
• Coordinating with relevant departments to ensure customer requirements are fulfilled and products are completed and delivered accurately and on time,
• Acting as a key coordination point between international customers, sales teams, and internal departments throughout the sales process,
• Providing operational support to international sales teams and proactively following up on ongoing requests, opportunities, and orders,
• Supporting the preparation of quotations, certificates, and other required sales-related documentation,
• Following the order process end-to-end, from order entry and internal approvals through delivery and completion,
• Following up on invoice approval processes and payments in coordination with the relevant teams,
• Coordinating with the Foreign Trade Specialist for the preparation and follow-up of export documentation and shipment-related processes,
• Identifying operational issues and bottlenecks and contributing to improvements in sales support processes,
• Ensuring accurate, timely, and effective communication among all stakeholders throughout the sales cycle.

For information on how we process personal data, please see our Privacy Policy.