Customer Operations Specialist

Epson Middle East FZCO; Fatih; On-site; TRY 2,896,000 - 4,344,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Epson Middle East FZCO is seeking a Customer Operations Specialist to manage the Order to Cash process for the META-CWA region. You will coordinate with commercial, supply chain, and logistics teams to ensure accurate, timely processing and compliance with J-Sox, ISO and internal standards.

The role requires strong English and Turkish communication skills, ERP/SAP proficiency, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Bachelor’s degree in business management, logistics, supply chain management, or related field (Advanced degree preferred).
• Proven track record in Customer Operations, order-to-cash, transport, warehousing, and distribution.
• Exposure to Middle East region preferred.
• In-depth knowledge of order-to-cash processes and supply chain operations.
• Strong analytic and problem-solving abilities; capable of resolving issues.
• Excellent Turkish and strong English communication skills (written & verbal).
• Proficient in ERP systems (preferably SAP) and MS Office.
• Strong collaboration with internal and external stakeholders.

Responsibilities

• Manage the Order to Cash transaction cycle for customer accounts.
• Coordinate with commercial and supply chain teams to validate and process transactions.
• Handle local document requirements including export documents and letters of credit.
• Coordinate daily sales order allocation and monitor delivery availability.
• Track order progress and report to Sales team in META-CWA region.
• Collaborate with credit control on sales and collections.
• Ensure compliance with J-Sox, ISO, and internal instructions.
• Monitor timely delivery of open orders within defined SLAs.

Skills

Order to cash

ERP SAP

Logistics coordination

Analytical skills

Communication

MS Office

Education

Bachelor’s degree in business/logistics/supply chain management

Tools

SAP

MS Office

Job description

Job Function: Business Operations & Analysis

**ThispositionrequiresahighlevelofspokenandwrittenEnglishskills.PleasesubmitaCVwritteninEnglishonlyforyourapplicationtobeconsidered**

Your mission:

The Customer Operations Specialist is responsible for delivering exceptional support to customers across the META-CWA Region. This role plays a vital part in ensuring customer satisfaction by effectively managing the Order to Cash process.

What you will do:

• Support the business with managing the 'Order to Cash' transaction cycle for customer accounts, ensuring transactions are accurately and promptly processed.
• Collaborate with commercial and supply chain departments to validate and process transactions accurately and efficiently.
• Handle local document requirements, including certification, export documents, and letters of credit to ensure compliance.
• Optimize revenue and enhance customer satisfaction by coordinating the daily sales order
  allocation process and monitoring delivery availability.
• Track Order progress against established customer targets and provide regular updates to the Sales team in the META-CWA region.
• Work closely with credit control to manage sales and collections effectively.
• Ensure all processes adhere to relevant policies and procedures, including J-Sox, ISO, and internal work instructions.
• Monitor and ensure timely delivery of all open orders from the warehouse within defined SLAs for outbound shipments.
• Report discrepancies related to outbound delivery SLAs to the Logistics team for further review and improvement.
• Collaborate with EME (Epson META-CWA) Planning and Logistics teams, as well as third-party logistics providers, to drive continuous process improvement.
• Implement Standard Operating Procedures, including dispatch SLAs, with customers.
• Cultivate relationships with customers and Freight Forwarders to facilitate the movement of shipments effectively.

What we ask for:

• Bachelor’s degree in business management, logistics, supply chain management, or a related field (Advanced degree preferred).
• Proven track record of successfully managing Customer Operations and service, including strong coordination for transportation, warehousing, and distribution.
• Proven experience in customer operations or a similar role, preferably with exposure to Middle East region.
• In-depth knowledge of 'Order to Cash' processes, and supply chain operations.
• Strong analytical and problem-solving skills to efficiently resolve customer issues and ensure accurate transaction processing.
• Excellent Turkish and strong English communication skills in both written and verbal formats.
• Proficiency in ERP software systems and tools (preferably SAP), as well as strong MS Office skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Demonstrated ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of regulatory requirements and compliance standards related to logistics operations.
• Familiarity with quality standards, policies, and procedures, including relevant compliance frameworks.
• Strong organizational skills to manage multiple tasks and meet deadlines.
• Knowledge of logistics and outbound delivery processes, including SLA management.

What we offer:

In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.