Sales Support Specialist

ATA; Beykoz; Sur place; TRY 1 200 000 - 1 800 000; Plein temps

Résumé du poste

ATA in Istanbul is seeking an experienced Sales Support Specialist to provide strong operational and administrative support to our Sales organization. The role requires knowledge of logistics processes and close collaboration with Sales Managers, Pricing, Operations, and overseas offices to handle requests, quotations, and commercial activities accurately.

The ideal candidate has 3–5 years in logistics-related sales support, with good English and a solid grasp of ocean, air, and road freight

Qualifications

• 3–5 years of experience in Sales Support, Commercial Operations, Customer Service, or Freight Forwarding.
• Experience in logistics or freight forwarding is strongly preferred.
• Good command of English, both written and verbal.

Responsabilités

• Provide day-to-day administrative and operational support to the Sales team.
• Support Sales Managers with customer requests, RFQs, quotations, and follow-ups.
• Prepare and coordinate customer quotations with Pricing and Operations teams.
• Collect and organize freight rates, transit times, schedules, and service information.
• Follow up on quotations and customer inquiries to ensure timely responses.
• Maintain accurate records of customer opportunities, quotations, and commercial activities.
• Support the Sales team in preparing customer presentations, proposals, and business reviews.
• Coordinate pricing requests between Sales, Pricing, Operations, overseas agents, and carriers.
• Maintain pricing files and ensure quotation information is up to date.
• Maintain accurate customer and opportunity information in the CRM system.
• Prepare weekly and monthly sales reports as required.
• Monitor open quotations and opportunities and ensure appropriate follow-up.

Connaissances

Sales Support

CRM & Data Management

Communication

Time Management

Attention to Detail

Outils

Salesforce

Description du poste

We are looking for an experienced Sales Support Specialist to join our Commercial team in Istanbul and provide strong operational and administrative support to our Sales organization.

The ideal candidate will have 3-5 years of experience in logistics, freight forwarding, supply chain, or a related industry, with a good understanding of ocean, air, and road freight processes.

The Sales Support Specialist will work closely with Sales Managers, customers, Pricing, Operations, and overseas offices to ensure that customer requests, quotations, opportunities, and commercial activities are handled accurately and efficiently.

Key Responsibilities

• Provide day-to-day administrative and operational support to the Sales team.
• Support Sales Managers with customer requests, RFQs, quotations, and follow-ups.
• Prepare and coordinate customer quotations in cooperation with the Pricing and Operations teams.
• Collect and organize freight rates, transit times, schedules, and service information.
• Follow up on quotations and customer inquiries to ensure timely responses.
• Maintain accurate records of customer opportunities, quotations, and commercial activities.
• Support the Sales team in preparing customer presentations, proposals, and business reviews.

Customer Support

• Act as a point of contact for customers regarding pricing requests, shipment information, and general commercial inquiries.
• Coordinate with Operations to obtain shipment status and other operational information requested by customers.
• Ensure customer requests are followed up and responded to within agreed timelines.
• Maintain professional and proactive communication with customers.
• Coordinate pricing requests between Sales, Pricing, Operations, overseas agents, and carriers.
• Collect and consolidate ocean, air, trucking, warehousing, customs, and other logistics costs.
• Support the preparation of spot quotes, annual RFQs, tenders, and customer-specific pricing proposals.
• Compare supplier/carrier rates and identify the most appropriate options based on customer requirements.
• Maintain pricing files and ensure that quotation information is accurate and up to date.
• Maintain accurate customer and opportunity information in the CRM system.
• Update sales activities, opportunities, quotations, and follow-up actions.
• Support Sales Managers with pipeline tracking and reporting.
• Prepare weekly and monthly sales reports as required.
• Monitor open quotations and opportunities and ensure appropriate follow-up.
• Maintain organized customer documentation and commercial records.

Business Development Support

• Assist Sales Managers in researching target customers, industries, and markets.
• Support preparation of prospect lists and customer profiles.
• Research company logistics requirements and potential business opportunities.
• Assist with LinkedIn, market research, and other sales prospecting activities when required.
• Help identify cross-selling opportunities across ocean, air, warehousing, trucking, customs, and other logistics services.

Requirements

• 3-5 years of experience in Sales Support, Commercial Operations, Customer Service, or Freight Forwarding.
• Experience in the logistics / freight forwarding / supply chain industry is strongly preferred.
• Good understanding of international logistics and freight forwarding processes.
• Basic to intermediate knowledge of Ocean and Air Freight.
• Experience supporting quotations, RFQs, tenders, or pricing activities.
• Strong organizational and follow-up skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Good command of English, both written and verbal.
• Experience with Salesforce is preferred.
• Ability to manage multiple priorities and work effectively under deadlines.
• Customer Focus
• Organization & Follow-Up
• Attention to Detail
• Communication
• Problem Solving
• CRM & Data Management
• Teamwork
• Time Management
• Ability to Work Under Pressure

Success in This Role

The successful candidate will be expected to:

• Enable the Sales team to respond to customer requests quickly and accurately.
• Maintain accurate CRM and commercial data.
• Improve coordination between Sales, Pricing, and Operations.
• Provide reliable customer support and follow-up.
• Help Sales Managers spend more time on customer acquisition and business development by taking ownership of sales-support activities.

As a global logistics company, we are committed to delivering excellence through disciplined operations, transparency, and ethical business practices. We value diversity and inclusion, and we proudly provide equal opportunities without discrimination on the basis of religion, language, race, gender, or any other personal characteristic.