Satış Temsilcisi

ILPEA; Yunusemre; On-site; TRY 180,000 - 240,000; Full time

Job summary

ILPEA is seeking an organized Sales Support professional in Turkey to assist the Sales Team with day-to-day administrative and operational tasks. You will manage orders, price lists, and documentation while coordinating across Sales, Logistics and Planning to ensure timely deliveries.

The role requires strong Excel/CRM/ERP proficiency, fluent English, and a proactive, customer-oriented mindset. Travel to customers and factories is expected as needed.

Qualifications

• Bachelor's degree in Industrial, Mechanical, Chemical Engineering or related engineering, or a relevant degree from Economics/Administrative Sciences.
• 2-3 years of sales experience preferred, but not mandatory.
• Strong technical understanding with a solid commercial mindset; able to balance technical and commercial aspects.
• Fluent in English (written and spoken).
• Proficient in MS Office and general computer applications.
• Willing and able to travel for customer and factory visits, with no travel restrictions.
• Valid B-class driving license and confident in active driving.
• Strong communication and customer-oriented approach.
• Team-oriented, proactive and willing to take responsibility and learn.
• Strong analytical, problem-solving and follow-up skills.

Responsibilities

• Provide administrative and operational support to the Sales Team in day-to-day activities.
• Prepare and maintain sales reports, order records and customer-related documentation.
• Process customer orders and follow up on order status, deliveries and related processes.
• Check, update and maintain price lists and commercial information with the Sales Team.
• Coordinate with Sales, Logistics, Planning to ensure timely delivery of products.
• Respond to customer inquiries via phone and email with timely support.
• Follow up on customer requests and coordinate internally for issue resolution.
• Maintain accurate customer and sales records and prepare reports using Excel, MS Office, CRM and ERP.
• Follow up on sample requests and product homologation/approval processes with relevant teams and customers.
• Support telephone-based marketing and customer contact activities.
• Provide administrative and commercial support to Sales Managers in customer follow-ups and daily activities.

Skills

Fluent English

Strong communication

Analytical skills

Education

Bachelor's degree in Industrial/Mechanical/Chemical Engineering or related engineering OR Economics/Administrative Sciences

Tools

CRM/ERP systems

MS Office

Job description

Key Responsibilities

• Provide administrative and operational support to the Sales Team in day-to-day activities.
• Prepare and maintain sales reports, order records and customer-related documentation.
• Process customer orders and follow up on order status, deliveries and related operational processes.
• Check, update and maintain price lists and commercial information in coordination with the Sales Team.
• Coordinate closely with Sales, Logistics, Planning and other relevant departments to ensure timely and accurate delivery of products to customers.
• Respond to customer inquiries via phone and email, providing timely and professional support.
• Follow up on customer requests and coordinate internally to ensure effective resolution of customer issues.
• Maintain accurate customer and sales records and prepare reports using Excel, MS Office, CRM and ERP systems.
• Follow up on sample requests, sample deliveries and product homologation/approval processes, ensuring timely coordination with relevant teams and customers.
• Support telephone-based marketing and customer contact activities, including initial customer communication and follow-up.
• Provide administrative and commercial support to Sales Managers in customer follow-ups, reporting, documentation and daily sales activities.

Requirements

• Bachelor's degree in Industrial, Mechanical, Chemical Engineering or a related engineering discipline, or a relevant degree from a Faculty of Economics and Administrative Sciences,
• 2-3 years of sales experience is preferred, but not mandatory.,
• Strong technical understanding combined with a solid commercial mindset; able to effectively balance technical and commercial aspects of the sales process,
• Fluent in English, both written and spoken,
• Proficient in MS Office and general computer applications,
• Willing and able to travel for customer and factory visits, with no travel restrictions,
• Valid B-class driving license and confident in active driving,
• Strong communication and representation skills with a customer-oriented approach,
• Team-oriented, proactive and willing to take responsibility and continuously learn,
• Strong analytical, problem-solving and follow-up skills.