Customer Success Specialist - Opportunities for Candidates with Disabilities

HotelRunner, Inc.; Konak; On-site; TRY 2,138,000 - 3,741,000; Full time

Benefits offered by this job

USD based salary

Private Health Insurance

Monthly food card allowance

Transportation support

ICF Coaching

A MacBook and necessary equipment

Unlimited coffee, drinks & free snacks

Birthday off

HotelRunner Welcome Kit

Fun office environment

Training opportunities

Multinational team experience

Job summary

A hospitality technology company based in Turkey is seeking an implementation specialist to manage the training and support processes for its PMS and Channel Manager products. The successful candidate will need a high school or Bachelor’s degree, experience in customer relations, and be registered with İŞKUR with a disability degree. Responsibilities include tracking implementation in Salesforce, ensuring response efficiency, and maintaining customer satisfaction. Competitive USD salary and perks are offered.

Qualifications

• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above.
• Experience in call center or customer relations.
• Able to work independently and as part of a team.

Responsibilities

• Manage implementation and training processes for HotelRunner PMS and Channel Manager products.
• Provide solutions and responses to customer requests.
• Accurately document processes through Salesforce CRM.
• Accurately track and document all processes through Salesforce CRM.
• Foster strong cross-functional communication across teams.
• Maintain the highest level of customer satisfaction and follow up with post-process feedback.

Skills

Customer relations

Self-learning

Team collaboration

English proficiency

English (preferred)

Education

High school or Bachelor’s degree

Tools

Salesforce CRM

Job description

About HotelRunner

HotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions.

About The Job

• Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products
• Provide fast, solution-oriented, and clear responses to customer requests
• Execute support and implementation processes in line with defined SLA timelines
• Accurately track and document all processes through Salesforce CRM
• Foster strong cross-functional communication and collaboration across teams
• Maintain the highest level of customer satisfaction and follow up with post-process feedback

Requirements

• High school or Bachelor’s degree graduate
• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above
• Self-learner, able to work independently, and a strong team player
• Experience in call center and/or customer relations
• English proficiency (preferred)
• Residing in İzmir

What is in it for you?

You will focus on what you do best, we'll take care of the rest!

• USD based salary
• Private Health Insurance
• Monthly food card allowance
• Transportation support
• ICF Coaching
• A MacBook and all the necessary equipment
• Unlimited coffee, drinks & Free snacks all and every day
• A day off on your birthday
• HotelRunner Superb Welcome Kit
• A fun office full of creative and dynamic people
• We share some common passions; our motorcycle club is just one of them
• We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
• Being a part of results-oriented multinational teams