Customer Success Specialist - Opportunities for Candidates with Disabilities

HotelRunner; Konak; On-site; TRY 219,973 - 307,963; Full time

Benefits offered by this job

USD based salary

Private Health Insurance

Monthly food card allowance

Transportation support

ICF Coaching

A MacBook and necessary equipment

Unlimited coffee, drinks & snacks

A day off on your birthday

HotelRunner Superb Welcome Kit

Dynamic office environment

Training opportunities

Job summary

A technology-driven hospitality company in İzmir is seeking an individual to manage implementation and training for their products. Responsibilities include providing customer support, tracking processes with Salesforce CRM, and ensuring satisfaction. Applicants should possess a high school or Bachelor’s degree, a disability degree of 40% or above, and experience in customer relations. The role offers a USD-based salary and various perks including health insurance, transportation support, and more.

Qualifications

• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above.
• Residing in İzmir.
• Able to work independently.

Responsibilities

• Manage end-to-end implementation and training for HotelRunner products.
• Provide fast and clear responses to customer requests.
• Track and document all processes through Salesforce CRM.

Skills

Experience in call center and/or customer relations

Self-learner

Strong team player

English proficiency

Education

High school or Bachelor’s degree

Tools

Salesforce CRM

Job description

About HotelRunner

HotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions.

About The Job

• Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products
• Provide fast, solution-oriented, and clear responses to customer requests
• Execute support and implementation processes in line with defined SLA timelines
• Accurately track and document all processes through Salesforce CRM
• Foster strong cross-functional communication and collaboration across teams
• Maintain the highest level of customer satisfaction and follow up with post-process feedback

Requirements

• High school or Bachelor’s degree graduate
• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above
• Self-learner, able to work independently, and a strong team player
• Experience in call center and/or customer relations
• English proficiency (preferred)
• Residing in İzmir

What is in it for you?

You will focus on what you do best, we'll take care of the rest!

• USD based salary
• Private Health Insurance
• Monthly food card allowance
• Transportation support
• ICF Coaching
• A MacBook and all the necessary equipment
• Unlimited coffee, drinks & Free snacks all and every day
• A day off on your birthday
• HotelRunner Superb Welcome Kit
• A fun office full of creative and dynamic people
• We share some common passions; our motorcycle club is just one of them
• We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
• Being a part of results-oriented multinational teams