Remote German-Speaking Customer Care Advisor

Cross Border Talents; Manisa; On-site; TRY 1,363,636 - 2,272,727; Full time

Benefits offered by this job

Remote work flexibility

Inclusive and international team culture

Continuous learning

Health and lifestyle benefits

Job summary

Cross Border Talents is seeking to expand our customer care team by hiring individuals who can support German-speaking customers from Turkey. The role involves responding to inquiries via chat, phone, and email, ensuring high-quality service and support.

The ideal candidate is fluent in German C2 and English C1, possesses a customer-centric mindset, and thrives in a fast-paced environment. Remote work flexibility and a supportive team culture are offered.

Qualifications

• Fluent in German C2 and English C1.
• Customer-centric mindset and strong active listening skills.
• Ability to multitask in a fast-paced environment.
• Reliable internet connection and quiet workspace.

Responsibilities

• Handle customer queries via chat, phone, and email.
• Provide accurate information and solutions.
• Escalate complex issues.
• Support internal knowledge-sharing and improvements.

Skills

German C2

English C1

Customer-centric mindset

Active listening

Multitasking ability

Job description

Cross Border Talents is seeking to expand our customer care team by hiring individuals who can support German-speaking customers from Turkey. The role involves responding to inquiries via chat, phone, and email, ensuring high-quality service and support.

The ideal candidate is fluent in German C2 and English C1, possesses a customer-centric mindset, and thrives in a fast-paced environment. Remote work flexibility and a supportive team culture are offered.