Remote German-Speaking Customer Support Specialist

Cross Border Talents; Muratpaşa; Remote; TRY 134,000 - 201,000; Full time

Benefits offered by this job

Fully remote work opportunity

Comprehensive training

Performance-based bonuses

Continuous development

Job summary

A leading customer support company is seeking enthusiastic team members who are fluent in German to handle customer inquiries. This fully remote role offers comprehensive training to prepare you for a shift-based schedule. Responsibilities include responding to customer requests and analyzing issues, with an emphasis on maintaining high customer satisfaction. Candidates need to reside in Turkey and possess strong communication skills. Performance-based bonuses and opportunities for continuous development are also available.

Qualifications

• Fluent in German, both spoken and written.
• Residence in Turkey is required.
• Ability to communicate effectively and handle customer inquiries.
• Willingness to adapt to a shift-based work schedule.

Responsibilities

• Respond to customer inquiries through calls, emails, and chats.
• Analyze and provide solutions for customer issues.
• Engage in outbound sales activities.
• Forward cases to relevant departments as needed.
• Ensure a high level of customer satisfaction.

Skills

Fluent German speaking and writing skills

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

A leading customer support company is seeking enthusiastic team members who are fluent in German to handle customer inquiries. This fully remote role offers comprehensive training to prepare you for a shift-based schedule. Responsibilities include responding to customer requests and analyzing issues, with an emphasis on maintaining high customer satisfaction. Candidates need to reside in Turkey and possess strong communication skills. Performance-based bonuses and opportunities for continuous development are also available.