German-Speaking Customer Support Specialist — Remote (Turkey)

Cross Border Talents; Çankaya; Remote; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work opportunity

Comprehensive training and continuous development

Performance-based bonuses

Additional benefits

Opportunity to work with international teams

Job summary

A remote customer service company is seeking team members to support German-speaking markets from Turkey. The role involves handling customer inquiries and providing solutions with no prior experience necessary, as training will be provided. Responsibilities include responding to calls and emails, analyzing issues, and maintaining customer satisfaction. Ideally suited for candidates fluent in German and willing to work in a shift-based schedule, offering performance-based bonuses and opportunities for growth.

Qualifications

• Must reside in Turkey.
• Must be able to work in a shift-based schedule.
• Fluency in German is required, both speaking and writing.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German.
• Analyze customer issues and provide effective solutions.
• Conduct outbound sales.
• Forward cases to relevant departments when necessary.
• Maintain a high level of customer satisfaction.

Skills

Fluent German speaking and writing skills

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

A remote customer service company is seeking team members to support German-speaking markets from Turkey. The role involves handling customer inquiries and providing solutions with no prior experience necessary, as training will be provided. Responsibilities include responding to calls and emails, analyzing issues, and maintaining customer satisfaction. Ideally suited for candidates fluent in German and willing to work in a shift-based schedule, offering performance-based bonuses and opportunities for growth.