Remote German-Speaking Support Specialist (Turkey)

Cross Border Talents; Konak; Remote; TRY 1,149,000 - 1,724,000; Full time

Benefits offered by this job

Fully remote work opportunity

Comprehensive training and continuous development

Performance-based bonuses

Opportunity to work with international teams

Job summary

A customer support solutions provider is looking for remote team members to assist German-speaking markets by handling customer inquiries. Responsibilities include responding to calls and emails, analyzing customer issues, and maintaining high satisfaction. Ideal candidates should be fluent in German, reside in Turkey, and possess strong communication skills. A comprehensive training program will be provided, ensuring readiness for the role. Benefits include performance-based bonuses and opportunities to work with international teams.

Qualifications

• Fluent in German (spoken and written).
• Reside in Turkey.
• Strong communication skills with a patient demeanor.
• Ability to work in a shift-based schedule.
• Basic proficiency in computer usage.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German.
• Analyze customer issues and provide effective solutions.
• Conduct outbound sales as necessary.
• Forward cases to relevant departments.
• Maintain high customer satisfaction.

Skills

Fluent German speaking and writing

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

A customer support solutions provider is looking for remote team members to assist German-speaking markets by handling customer inquiries. Responsibilities include responding to calls and emails, analyzing customer issues, and maintaining high satisfaction. Ideal candidates should be fluent in German, reside in Turkey, and possess strong communication skills. A comprehensive training program will be provided, ensuring readiness for the role. Benefits include performance-based bonuses and opportunities to work with international teams.