Remote German-Speaking Customer Service Representatives

Cross Border Talents; Osmangazi; Remote; TRY 134,000 - 201,000; Full time

Benefits offered by this job

Fully remote work opportunity

Comprehensive training and continuous development

Performance-based bonuses

Opportunity to work with international teams

Job summary

A leading talent services provider is seeking remote team members to handle customer inquiries in German. No prior experience is necessary as a comprehensive training program will be offered. Candidates must possess fluent German speaking and writing skills, strong communication abilities, and a readiness to work in a shift-based schedule. This role also includes outbound sales responsibilities and requires residence in Turkey. Additionally, the position offers performance-based bonuses and opportunities to work with international teams.

Qualifications

• Fluent in German and able to write proficiently.
• Must reside in Turkey.
• Strong communication skills with a solution-focused approach.
• Ability to work in a shift-based schedule.
• Basic computer skills required.

Responsibilities

• Respond to incoming customer inquiries in German.
• Analyze and resolve customer issues effectively.
• Engage in outbound sales activities.
• Forward cases to relevant departments as needed.
• Ensure high levels of customer satisfaction.

Skills

Fluent German speaking and writing skills

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

Work Model and Schedule

Work Model: Remote (Applicants from anywhere in Turkey are welcome)
Schedule: Shift-Based

Starting Date: December, 2025

Job Description

We are looking for team members to support our German-speaking markets by handling customer inquiries in a professional and solution-oriented manner. No prior experience is needed; our comprehensive training program will prepare you for the role.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German
• Analyze customer issues and provide effective solutions
• Outbound sales
• Forward cases to relevant departments when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent German speaking and writing skills
• Residence in Turkey
• Strong communication skills, patience, and a solution-focused attitude
• Ability to work in a shift-based schedule
• Basic computer skills

What We Offer

• Fully remote work opportunity
• Comprehensive training and continuous development
• Performance-based bonuses and additional benefits
• Opportunity to work with international teams

How to Apply

If you are interested in this position, please send your resume to [e-mail]