Remote German-Speaking Customer Service Representatives

Cross Border Talents; Konak; Remote; TRY 1,292,657 - 1,809,720; Full time

Benefits offered by this job

Fully remote work opportunity

Comprehensive training and continuous development

Performance-based bonuses

Opportunity to work with international teams

Job summary

A remote customer support company is searching for team members to assist their German-speaking markets. This position offers fully remote work, a comprehensive training program for newcomers, and a shift-based schedule. Responsibilities include handling customer inquiries via calls and emails in German, maintaining customer satisfaction, and providing effective solutions. The ideal candidate should be fluent in German, reside in Turkey, and possess strong communication skills. Performance-based bonuses and additional benefits are also part of the offering.

Qualifications

• Fluent German skills are essential for customer interactions.
• Must reside in Turkey to be eligible.
• Ability to work in a shift-based schedule required.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German.
• Analyze customer issues and provide effective solutions.
• Maintain a high level of customer satisfaction.

Skills

Fluent German speaking and writing skills

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

Work Model and Schedule

Work Model: Remote (Applicants from anywhere in Turkey are welcome)
Schedule: Shift-Based

Starting Date: December, 2025

Job Description

We are looking for team members to support our German-speaking markets by handling customer inquiries in a professional and solution-oriented manner. No prior experience is needed; our comprehensive training program will prepare you for the role.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German
• Analyze customer issues and provide effective solutions
• Outbound sales
• Forward cases to relevant departments when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent German speaking and writing skills
• Residence in Turkey
• Strong communication skills, patience, and a solution-focused attitude
• Ability to work in a shift-based schedule
• Basic computer skills

What We Offer

• Fully remote work opportunity
• Comprehensive training and continuous development
• Performance-based bonuses and additional benefits
• Opportunity to work with international teams

How to Apply

If you are interested in this position, please send your resume to [e-mail]