German-Speaking Customer Service Representatives

Cross Border Talents; Remote; TRY 50,000 - 150,000; Full time

Job summary

A customer support solutions provider is looking for remote team members to assist German-speaking markets by handling customer inquiries. Responsibilities include responding to calls and emails, analyzing customer issues, and maintaining high satisfaction. Ideal candidates should be fluent in German, reside in Turkey, and possess strong communication skills. A comprehensive training program will be provided, ensuring readiness for the role. Benefits include performance-based bonuses and opportunities to work with international teams.

Benefits

Fully remote work opportunity

Comprehensive training and continuous development

Performance-based bonuses

Opportunity to work with international teams

Qualifications

• Fluent in German (spoken and written).
• Reside in Turkey.
• Strong communication skills with a patient demeanor.
• Ability to work in a shift-based schedule.
• Basic proficiency in computer usage.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German.
• Analyze customer issues and provide effective solutions.
• Conduct outbound sales as necessary.
• Forward cases to relevant departments.
• Maintain high customer satisfaction.

Skills

Fluent German speaking and writing

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

Work Model

Remote (Applicants from anywhere in Turkey are welcome)

Schedule

Shift-Based

Starting Date

December, 2025

Job Description

We are looking for team members to support our German‑speaking markets by handling customer inquiries in a professional and solution‑oriented manner. No prior experience is needed; our comprehensive training program will prepare you for the role.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German
• Analyze customer issues and provide effective solutions
• Outbound sales
• Forward cases to relevant departments when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent German speaking and writing skills
• Residence in Turkey
• Strong communication skills, patience, and a solution‑focused attitude
• Ability to work in a shift‑based schedule
• Basic computer skills

What We Offer

• Fully remote work opportunity
• Comprehensive training and continuous development
• Performance‑based bonuses and additional benefits
• Opportunity to work with international teams