German-Speaking in Turkey

Cross Border Talents; Remote; TRY 150,000 - 300,000; Full time

Job summary

A remote customer service company is seeking team members to support German-speaking markets from Turkey. The role involves handling customer inquiries and providing solutions with no prior experience necessary, as training will be provided. Responsibilities include responding to calls and emails, analyzing issues, and maintaining customer satisfaction. Ideally suited for candidates fluent in German and willing to work in a shift-based schedule, offering performance-based bonuses and opportunities for growth.

Benefits

Fully remote work opportunity

Comprehensive training and continuous development

Performance-based bonuses

Additional benefits

Opportunity to work with international teams

Qualifications

• Must reside in Turkey.
• Must be able to work in a shift-based schedule.
• Fluency in German is required, both speaking and writing.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German.
• Analyze customer issues and provide effective solutions.
• Conduct outbound sales.
• Forward cases to relevant departments when necessary.
• Maintain a high level of customer satisfaction.

Skills

Fluent German speaking and writing skills

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

Work Model

Remote (Applicants from anywhere in Turkey are welcome)

Schedule

Shift-Based

Starting Date

December, 2025

Job Description

We are looking for team members to support our German‑speaking markets by handling customer inquiries in a professional and solution‑oriented manner. No prior experience is needed; our comprehensive training program will prepare you for the role.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German
• Analyze customer issues and provide effective solutions
• Outbound sales
• Forward cases to relevant departments when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent German speaking and writing skills
• Residence in Turkey
• Strong communication skills, patience, and a solution‑focused attitude
• Ability to work in a shift‑based schedule
• Basic computer skills

What We Offer

• Fully remote work opportunity
• Comprehensive training and continuous development
• Performance‑based bonuses and additional benefits
• Opportunity to work with international teams