Remote German-Speaking Customer Service Representatives

Cross Border Talents; Muratpaşa; Remote; TRY 134,000 - 201,000; Full time

Benefits offered by this job

Fully remote work opportunity

Comprehensive training

Performance-based bonuses

Continuous development

Job summary

A leading customer support company is seeking enthusiastic team members who are fluent in German to handle customer inquiries. This fully remote role offers comprehensive training to prepare you for a shift-based schedule. Responsibilities include responding to customer requests and analyzing issues, with an emphasis on maintaining high customer satisfaction. Candidates need to reside in Turkey and possess strong communication skills. Performance-based bonuses and opportunities for continuous development are also available.

Qualifications

• Fluent in German, both spoken and written.
• Residence in Turkey is required.
• Ability to communicate effectively and handle customer inquiries.
• Willingness to adapt to a shift-based work schedule.
• Basic computer skills.

Responsibilities

• Respond to customer inquiries through calls, emails, and chats.
• Analyze and provide solutions for customer issues.
• Engage in outbound sales activities.
• Forward cases to relevant departments as needed.
• Ensure a high level of customer satisfaction.

Skills

Fluent German speaking and writing skills

Strong communication skills

Patience

Solution-focused attitude

Basic computer skills

Job description

Work Model and Schedule

Work Model: Remote (Applicants from anywhere in Turkey are welcome)
Schedule: Shift-Based

Starting Date: December, 2025

Job Description

We are looking for team members to support our German-speaking markets by handling customer inquiries in a professional and solution-oriented manner. No prior experience is needed; our comprehensive training program will prepare you for the role.

Responsibilities

• Respond to incoming calls, emails, and chat requests in German
• Analyze customer issues and provide effective solutions
• Outbound sales
• Forward cases to relevant departments when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent German speaking and writing skills
• Residence in Turkey
• Strong communication skills, patience, and a solution-focused attitude
• Ability to work in a shift-based schedule
• Basic computer skills

What We Offer

• Fully remote work opportunity
• Comprehensive training and continuous development
• Performance-based bonuses and additional benefits
• Opportunity to work with international teams

How to Apply

If you are interested in this position, please send your resume to [e-mail]