Remote Dutch/German Customer Care - Fintech

Finom; Turkey; On-site; TRY 997,000 - 1,330,000; Full time

Benefits offered by this job

100% remote working

Up to 15% monthly bonus

Stock Option/Shares program

Work & Swim Cyprus program

Job summary

Finom is hiring a Customer Care Specialist for 100% remote work across Europe. You will deliver outstanding service via phone, chat, and email, handling complex issues with empathy and ownership.

The role emphasizes building trust and advocacy among customers, with growth opportunities in a fast-paced fintech environment. You will join a remote-friendly team, with competitive compensation ranging from 18,000 to 24,000 EUR annually and a 15% performance bonus.

Qualifications

• 6+ months of customer care experience
• Native or fluent in Dutch or German
• Strong communication with emotional intelligence
• Ability to handle high-impact customer situations

Responsibilities

• Deliver a wow customer experience across phone, chat, and email.
• Build genuine rapport with customers, even in challenging situations.
• Actively listen to understand needs and root causes.
• Explain situations clearly and empathetically in simple terms.
• Take ownership and drive quick resolutions.
• Follow up proactively to close issues.
• Turn dissatisfied customers into loyal advocates.
• Collaborate with internal teams to resolve complex issues.
• Document interactions and outcomes accurately in systems.
• Contribute insights to drive continuous improvement

Skills

Dutch

German

Customer care experience

Empathy

Job description

Finom is hiring a Customer Care Specialist for 100% remote work across Europe. You will deliver outstanding service via phone, chat, and email, handling complex issues with empathy and ownership.

The role emphasizes building trust and advocacy among customers, with growth opportunities in a fast-paced fintech environment. You will join a remote-friendly team, with competitive compensation ranging from 18,000 to 24,000 EUR annually and a 15% performance bonus.