Remote Customer Care Specialist — Wow Moments

Finom; Turkey; Remote; TRY 996,000 - 1,328,000; Full time

Benefits offered by this job

100% remote

Up to 24,000 EUR gross base salary

Up to 15% monthly bonus

Stock options

Work & Swim Cyprus

B2B contract

Job summary

Finom is seeking a Customer Care Specialist for 100% remote work across Europe. You will handle phone, chat, and email interactions to resolve issues, build trust, and turn customers into advocates. The role emphasizes empathy, ownership, and proactive communication.

You will work in a fast-paced FinTech environment, with opportunities to grow, participate in a Work & Swim program in Cyprus, and benefit from a competitive salary and bonus structure.

Qualifications

• Native or fluent speaker in Dutch or German (written and spoken).
• At least 6 months of customer care experience.
• Strong communication with emotional intelligence.
• Empathy and desire to help people.
• Resilience and composure in difficult conversations.
• Proactive mindset with strong follow-through.
• Adaptable in a fast-paced scale-up environment.
• Problem-solving and ownership.

Responsibilities

• Deliver a wow customer experience across phone, chat, and email.
• Build rapport with customers, especially in challenging situations.
• Actively listen to understand needs and root causes.
• Explain situations clearly and empathetically.
• Take ownership to drive fast resolutions.
• Follow up with customers to close issues.
• Turn dissatisfied customers into loyal advocates.
• Collaborate with internal teams to resolve complex issues.
• Document interactions and outcomes in internal systems.
• Share insights to improve processes.

Skills

Dutch

German

Customer care

Job description

Finom is seeking a Customer Care Specialist for 100% remote work across Europe. You will handle phone, chat, and email interactions to resolve issues, build trust, and turn customers into advocates. The role emphasizes empathy, ownership, and proactive communication.

You will work in a fast-paced FinTech environment, with opportunities to grow, participate in a Work & Swim program in Cyprus, and benefit from a competitive salary and bonus structure.