Pharma Project Management & Customer Support Specialist

Oximio; Çiğli; On-site; TRY 250,000 - 380,000; Full time

Job summary

Oximio is seeking a Specialist in Customer Support & Project Management to ensure seamless execution of study activities from initiation to closeout. You will focus on project setup, deliverable oversight, and budget management while ensuring compliance with customer requirements and quality standards.

The role involves negotiating contract terms, improving services with the sales team, and guiding study setup within regulatory frameworks.

Qualifications

• Higher education (Master’s, Specialist’s, Bachelor’s degree) or equivalent in a relevant field such as business administration, project management, Foreign trade or Logistics.
• Customer support services certification is preferred.
• Completion of Internal Exams on GxP, supply chain, and ERP systems (Oximio Certificate).

Responsibilities

• Act as per relevant SOPs, WIs, guidelines, and workflows (related to project management, import-export, etc), and for the best interest of the client and the project.
• Meticulously maintaining the highest operational standards and a customer-oriented approach
• Oversee and suggest improvements for all project management aspects, making sure these are completed on time and according to client, project and regulatory requirements
• Act to enhance and develop the Oximio global services and reporting, sharing expertise when tailoring services together with the sales representative
• Provide consultative guidelines on study set-up and during the project life span, building project scope incorporating goals according to client requirements and local legislation.
• Plan the project, its needs, a service structure, budget and project instructions
• Approve project-specific document templates.
• Oversee procurement activities within assigned projects, including placing orders with the Procurement team, ensuring timely purchases, and coordinating price offer approvals with the client.
• Prepare amendments to SOW for the active projects.
• Contributing to QMS documents creation and development.
• Maintain the project documentation, and is accountable for its retention.
• Communicate relevant information about the project activities and reporting, as well as internal and external communication on project matters through established software in the Company.
• Risk assessment and mitigation of the project.
• Accountable for project-specific logistics setup and PDN contract management tasks
• Acting as a regional expert for the assigned project planning and execution, including tailored solutions. Participation in team initiatives (e.g., knowledge sharing, process improvement).

Skills

Project management

Budgeting

Customer relations

SOPs

GxP knowledge

Education

Bachelor’s degree or equivalent

Job description

Oximio is seeking a Specialist in Customer Support & Project Management to ensure seamless execution of study activities from initiation to closeout. You will focus on project setup, deliverable oversight, and budget management while ensuring compliance with customer requirements and quality standards.

The role involves negotiating contract terms, improving services with the sales team, and guiding study setup within regulatory frameworks.