Remote Team Lead – Customer Support & Project Delivery

Oximio; Turkey; Remote; TRY 420,000 - 660,000; Full time

Job summary

Oximio is seeking a Team Leader to oversee the Customer Support & Project Management team in a fully remote role. You will ensure projects stay on time, within budget, and within client scope, while guiding cross-functional collaboration to deliver strategic objectives.

This position reports to the Head of Customer Support & Project Management. You will mentor staff, manage multiple projects, monitor CX metrics, and uphold ISO, GxP, and internal standards.

Qualifications

• Bachelor's or Master's degree in project management or related field.
• Qualification or Certification in Clinical Trials or pharmaceutical related field.
• Qualification or Certification in Foreign trade and/or logistics field.

Responsibilities

• Lead Customer Support & Project Management team to meet project goals and client expectations.
• Monitor First Response Time and SLA adherence in CX system; reallocate workload as needed.
• Coach team on SOPs, GxP, ISO, and Oximio Quality policies to drive performance.
• Develop and implement project management processes; act as Country Champion for regions.
• Ensure projects follow contract requirements, quality standards, and proper documentation.
• Coordinate cross-functional teams and manage resources and budgets.
• Support investigation of non-conformities and implement corrective actions.

Skills

People Management

Project Management

Leadership

Communication

Education

Bachelor's or Master's degree in project management

Certification in Clinical Trials or pharmaceutical field

Certification in Foreign trade and/or logistics

Tools

MS Office

WIMS

Customer Experience software

Job description

Oximio is seeking a Team Leader to oversee the Customer Support & Project Management team in a fully remote role. You will ensure projects stay on time, within budget, and within client scope, while guiding cross-functional collaboration to deliver strategic objectives.

This position reports to the Head of Customer Support & Project Management. You will mentor staff, manage multiple projects, monitor CX metrics, and uphold ISO, GxP, and internal standards.