Specialist - Customer Support & Project Management

Oximio; Çiğli; On-site; TRY 250,000 - 380,000; Full time

Job summary

Oximio is seeking a Specialist in Customer Support & Project Management to ensure seamless execution of study activities from initiation to closeout. You will focus on project setup, deliverable oversight, and budget management while ensuring compliance with customer requirements and quality standards.

The role involves negotiating contract terms, improving services with the sales team, and guiding study setup within regulatory frameworks.

Qualifications

• Higher education (Master’s, Specialist’s, Bachelor’s degree) or equivalent in a relevant field such as business administration, project management, Foreign trade or Logistics.
• Customer support services certification is preferred.
• Completion of Internal Exams on GxP, supply chain, and ERP systems (Oximio Certificate).

Responsibilities

• Act as per relevant SOPs, WIs, guidelines, and workflows (related to project management, import-export, etc), and for the best interest of the client and the project.
• Meticulously maintaining the highest operational standards and a customer-oriented approach
• Oversee and suggest improvements for all project management aspects, making sure these are completed on time and according to client, project and regulatory requirements
• Act to enhance and develop the Oximio global services and reporting, sharing expertise when tailoring services together with the sales representative
• Provide consultative guidelines on study set-up and during the project life span, building project scope incorporating goals according to client requirements and local legislation.
• Plan the project, its needs, a service structure, budget and project instructions
• Approve project-specific document templates.
• Oversee procurement activities within assigned projects, including placing orders with the Procurement team, ensuring timely purchases, and coordinating price offer approvals with the client.
• Prepare amendments to SOW for the active projects.
• Contributing to QMS documents creation and development.
• Maintain the project documentation, and is accountable for its retention.
• Communicate relevant information about the project activities and reporting, as well as internal and external communication on project matters through established software in the Company.
• Risk assessment and mitigation of the project.
• Accountable for project-specific logistics setup and PDN contract management tasks
• Acting as a regional expert for the assigned project planning and execution, including tailored solutions. Participation in team initiatives (e.g., knowledge sharing, process improvement).

Skills

Project management

Budgeting

Customer relations

SOPs

GxP knowledge

Education

Bachelor’s degree or equivalent

Job description

Specialist - Customer Support & Project Management

• Industry Pharma/Biotech/Clinical Research
• Country Turkey

Job Description

Purpose

The Specialist, Customer Support &Project Management , ensures the seamless execution of project activities andanalytics throughout the study lifecycle — from initiation to closeout. With astrong expertise and focus on project setup, deliverable oversight, and budgetmanagement, the Specialist safeguards compliance with customer requirements,internal quality standards, and financial commitments. By understandingcontract frameworks and applying negotiation skills, the Specialist contributesto successful study outcomes while strengthening customer partnerships. TheSpecialist role provides an advanced platform in the project management careertrack, emphasising financial involvement and customer-facing expertise.Successful Specialists are well-positioned to grow into Expert or Regional TeamLeader roles, expanding their influence in global project strategy,cross-regional oversight, and leadership of high-impact initiatives.

Responsibilities

• Act as per relevant SOPs, WIs, guidelines, andworkflows (related to project management, import-export, etc), and for the bestinterest of the client and the project;
• Meticulously maintaining the highest operationalstandards and a customer-oriented approach
• Oversee and suggest improvements for all projectmanagement aspects, making sure these are completed on time and according toclient, project and regulatory requirements
• Act to enhance and develop the Oximio global servicesand reporting, sharing expertise when tailoring services together with the salesrepresentative
• Provide consultative guidelines on study set-up andduring the project life span, building project scope incorporating goalsaccording to client requirements and local legislation.
• Plan the project, its needs, a service structure, budgetand project instructions
• Approve project-specific document templates.
• Oversee procurement activities within assigned projects, including placing orders withthe Procurement team, ensuring timely purchases, and coordinating price offerapprovals with the client.
• Prepare amendmentsto SOW for the active projects.
• Contributing to QMS documents creation anddevelopment.
• Maintain the project documentation, and is accountablefor its retention.
• Communicate relevant information about the projectactivities and reporting, as well as internal and external communication onproject matters through established software in the Company.
• Risk assessment and mitigation of the project.
• Accountable for project-specific logistics setup andPDN contract management tasks
• Acting as a regional expert for the assigned projectplanning and execution, including tailored solutions. Participation in teaminitiatives (e.g., knowledge sharing, process improvement).

Qualification and Experience

Qualification

• Higher education (Master’s, Specialist’s,Bachelor’s degree) or equivalent in a relevant field such as businessadministration, project management, Foreign trade or Logistics
• Customer support services certification is preferred
• Completion of Internal Exams on GxP, supplychain, and ERP systems (Oximio Certificate)

Experience

• 3 years of relevant experience in project managementand/or logistics in a similar-level role (pharmaceutical experience desirable).Knowledge and experience in a global, multi-site, multi-cultural organisationis desirable.

Skills, Knowledge, and Special Qualities

• Advanced project management and coordination skills, including oversightof complex deliverables.
• Strong financial literacy: budget planning, monitoring, forecasting, andnegotiation.
• Excellent communication and presentation skills for both internal andexternal stakeholders.
• Skilled in analytics, reporting, and use of project management systems.
• In-depth understanding of Customer Support & Project Management ,regulatory requirements, and GxP.
• Proficiency in customer contract structures, budget methodologies, andfinancial controls.
• Knowledge of vendor and stakeholder management within global clinicaltrial logistics.
• Strategic thinker with ability to balance operational detail and broaderproject goals.
• Confident negotiator, able to align customer needs with organisationalstandards.
• High accountability and ownership of outcomes, with resilience underpressure.
• Strong interpersonal skills, building trust with customers and internalteams alike.
• Has in-depth knowledge of the Oximio Service Portfolio and processflows.

Requirements

• Responsivenessto requests (e.g., acknowledgement and resolution within agreed timeframe).Efficient and timely communication, according to the CX Software metrics.
• Budget ownership: Accuracy of budget creation and revisions, withminimal deviations from agreed financial commitments.
• Timeliness: project milestones and deliverables completed on schedule.
• Compliance: Adherence: ... Escort and scanning process. ....
• Financial acumen: Effective handling of scope changes and contract termswith accurate financial adjustments.
• Customer relationship: Positive customer feedback on communication,responsiveness, and issue resolution.
• Negotiation outcomes: Successful implementation of contract terms andfavorable resolution of scope/budget discussions.