Overnight Guest Experience Lead – Front Office & Ops

IC - Grand Ankara (ANKCT); Çankaya; On-site; TRY 150,000 - 240,000; Full time

Job summary

IHG Hotels & Resorts in Türkiye is seeking a Night Manager to act as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring continuity.

You will lead overnight Front Office, resolve guest concerns, coordinate with departments, and ensure accurate night audits and reports.

The ideal candidate has strong English, OPERA PMS proficiency, and proven supervisory experience in an international hotel environment.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or related field.
• Minimum 5 years in Front Office, Guest Services, or related hospitality operations with supervisory experience.
• Experience in international hotel chains preferred.
• Excellent command of English, written and spoken.
• Proficient in OPERA PMS and Microsoft Office.

Responsibilities

• Act as Manager on Duty during overnight shifts and oversee hotel operations.
• Ensure highest standards of hospitality, guest service and satisfaction.
• Address guest concerns and resolve operational issues with leadership.
• Supervise overnight Front Office operations and ensure procedures are followed.
• Coordinate with departments for smooth operations and effective communication.
• Resolve complex guest situations and operational challenges when needed.
• Oversee night audit procedures and daily reports for accuracy and compliance.
• Monitor safety procedures and respond to emergencies.
• Ensure compliance with IHG standards and policies.
• Prepare shift reports and ensure proper handover to morning team.
• Support overnight team to maintain service quality and efficiency.

Skills

Leadership

Guest relations

Communication

Problem-solving

Time management

Organizational skills

Decision making

Education

Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or related field

Tools

OPERA PMS

Microsoft Office

Job description

IHG Hotels & Resorts in Türkiye is seeking a Night Manager to act as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring continuity.

You will lead overnight Front Office, resolve guest concerns, coordinate with departments, and ensure accurate night audits and reports.

The ideal candidate has strong English, OPERA PMS proficiency, and proven supervisory experience in an international hotel environment.