Night Front Office Supervisor

SHERATON ISTANBUL LEVENT; Kâğıthane; On-site; TRY 120,000 - 180,000; Full time

Job summary

Sheraton Istanbul Levent is seeking a Night Front Office Supervisor to lead night operations on site in Istanbul. The role requires coordinating front desk activities, ensuring guest satisfaction, and maintaining smooth night-shift workflow with a focus on accuracy and courtesy.

The candidate should bring a degree in hotel management or related area and demonstrate strong English communication abilities. This is a full-time position at the Istanbul Levent property.

Qualifications

• Degree or diploma in business, marketing or hotel management.
• Experience in hotel front office management is preferred.
• Fluent English written and spoken required.

Responsibilities

• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Control closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in evaluating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Welcome and acknowledge guests; assist individuals with disabilities; thank guests with genuine appreciation.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Proactive & reliable

English proficiency

Management experience

Education

Degree in Business Administration/Marketing/Hotel & Tourism Management

Job description

Job DescriptionWe are proudly announcing that Sheraton Istanbul Levent is opening soon! At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better together.We’re looking for a Night Front Office Supervisor who is ready to join the Sheraton Community where the world comes together!-Enter Marriott Rewards information.-Ensure rates match market codes, document exceptions.-Secure payment prior to issuing room key, verify/adjust billing.-Compile and review daily reports/logs/contingency lists.-Control closing reports.-Supply guests with directions and property information.-Accommodate guest requests, contacting appropriate staff if necessary.-Follow up to ensure requests have been met.-Notify Loss Prevention/Security of any guest reports of theft.-Assist management in, evaluating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.-Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.-Welcome and acknowledge guests; assist individuals with disabilities; thank guests with genuine appreciation.Required SkillsDegree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or other related studyManagement experience reuqestedExcellent interpersonal and communication skillsAbility to focus attention on details and to handle multiple tasksProactive and reliable personalityExcellent command of both written and spoken EnglishNo military obligation for male candidates / at least 2 years postponementSummary InfoPosition : Night SupervisorSector : Turizm - OtelcilikDepartment : Turizm - OtelcilikWorking Type : Tam zamanlıWorking Preference : İş YerindeCareer Level : Orta Düzey YöneticiLocation : İstanbul Avrupa Yakası KağıthaneExperience : 3-10 yılRefresh Date : 16.10.2026Last Application Date : 15.12.2026