Night Manager

IC - Grand Ankara (ANKCT); Çankaya; On-site; TRY 150,000 - 240,000; Full time

Job summary

IHG Hotels & Resorts in Türkiye is seeking a Night Manager to act as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring continuity.

You will lead overnight Front Office, resolve guest concerns, coordinate with departments, and ensure accurate night audits and reports.

The ideal candidate has strong English, OPERA PMS proficiency, and proven supervisory experience in an international hotel environment.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or related field.
• Minimum 5 years in Front Office, Guest Services, or related hospitality operations with supervisory experience.
• Experience in international hotel chains preferred.
• Excellent command of English, written and spoken.
• Proficient in OPERA PMS and Microsoft Office.

Responsibilities

• Act as Manager on Duty during overnight shifts and oversee hotel operations.
• Ensure highest standards of hospitality, guest service and satisfaction.
• Address guest concerns and resolve operational issues with leadership.
• Supervise overnight Front Office operations and ensure procedures are followed.
• Coordinate with departments for smooth operations and effective communication.
• Resolve complex guest situations and operational challenges when needed.
• Oversee night audit procedures and daily reports for accuracy and compliance.
• Monitor safety procedures and respond to emergencies.
• Ensure compliance with IHG standards and policies.
• Prepare shift reports and ensure proper handover to morning team.
• Support overnight team to maintain service quality and efficiency.

Skills

Leadership

Guest relations

Communication

Problem-solving

Time management

Organizational skills

Decision making

Education

Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or related field

Tools

OPERA PMS

Microsoft Office

Job description

Job Description

• Acting as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring operational continuity.
• Ensuring the highest standards of hospitality, guest service, and guest satisfaction throughout the overnight shift.
• Representing hotel management in addressing and resolving guest concerns, complaints, and operational issues.
• Supervising and coordinating overnight Front Office operations, ensuring efficient service delivery and adherence to established procedures.
• Coordinating with relevant departments to ensure smooth hotel operations and effective communication.
• Taking a hands-on approach to resolving complex guest situations and operational challenges when necessary.
• Overseeing night audit procedures, financial transactions, and daily operational reports to ensure accuracy and compliance.
• Monitoring safety and security procedures and responding effectively to emergencies or unexpected situations.
• Ensuring compliance with IHG brand standards, hotel policies, and established operational procedures.
• Preparing accurate shift reports and ensuring effective handover of relevant information to the morning management team.
• Supporting and guiding overnight team members to maintain service quality, teamwork, and operational efficiency.
• Performing other reasonable duties as assigned by hotel management.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or a related field.
• Minimum 5 years of experience in Front Office, Guest Services, or related hospitality operations, including at least 1 year of supervisory experience.
• Previous experience in an international hotel chain is preferred.
• Excellent command of English, both written and spoken.
• Advanced knowledge of OPERA PMS and proficiency in Microsoft Office applications.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest relations and problem-solving abilities with a proactive and solution-oriented approach.
• Ability to manage multiple tasks, prioritize responsibilities, and make effective decisions under pressure.
• Strong organizational and time-management skills.
• Ability to coordinate effectively with different departments and maintain operational efficiency.
• Professional appearance and commitment to personal presentation standards.
• Flexible, responsible, and capable of working independently during overnight shifts.
• Strong commitment to hospitality, guest satisfaction, and service excellence.

We would like to meet and interview Night Manager candidates.