Guest Communications Specialist – Telephone & Front Desk

IC - Grand Ankara (ANKCT); Çankaya; On-site; TRY 17,000 - 26,000; Full time

Job summary

IHG Hotels & Resorts in Turkey seeks a Front Office Telephone Operator to deliver professional phone service and guest assistance. You will handle calls, provide hotel information, and coordinate with departments to ensure guest satisfaction in a fast-paced, multinational setting.

Excellent English, strong communication and organizational skills are required. The role supports the Front Office and requires weekend and holiday shifts as part of a dynamic hotel team.

Qualifications

• Experience in guest-facing roles, preferably in hospitality.
• Strong communication skills in English, both written and spoken.
• Proven ability to handle multiple tasks with courtesy and efficiency.
• Ability to work in a fast-paced, multicultural hotel environment.

Responsibilities

• Handle all incoming and outgoing telephone calls professionally per hotel standards.
• Ensure smooth internal and external telephone communication.
• Record guest wake-up calls accurately and reliably.
• Assist guests with international calls, directory inquiries, and hotel information.
• Address guests by name to deliver personalized service.
• Respond promptly to guest requests and coordinate with other departments.
• Report guest complaints and operational concerns to supervisors.
• Maintain guest privacy and confidentiality in communications.
• Provide accurate information about facilities, services, and local attractions.
• Follow emergency communication procedures and respond to critical situations.
• Ensure compliance with IHG brand standards and hotel policies.
• Maintain an organized and professional working environment.
• Support Front Office operations and contribute to teamwork and guest satisfaction.

Skills

Customer service

Communication skills

Multicultural awareness

Organizational skills

Teamwork

Problem solving

Calm under pressure

Attention to detail

Tools

Hotel telephone system

Computer literacy

Job description

IHG Hotels & Resorts in Turkey seeks a Front Office Telephone Operator to deliver professional phone service and guest assistance. You will handle calls, provide hotel information, and coordinate with departments to ensure guest satisfaction in a fast-paced, multinational setting.

Excellent English, strong communication and organizational skills are required. The role supports the Front Office and requires weekend and holiday shifts as part of a dynamic hotel team.