Night Manager

Grand Hyatt; Fatih; On-site; TRY 558,000 - 781,000; Full time

Job summary

Grand Hyatt Istanbul Fatih is seeking a Night Manager to supervise the hotel's overnight operations, ensuring seamless service from check‑in to check‑out. You will coordinate with all departments, monitor guest requests, and enforce Hyatt standards while guiding the Front Desk team throughout the night.

The ideal candidate is fluent in Turkish and English, demonstrates strong leadership, exceptional guest service, and a proactive approach to problem solving during the night shift.

Qualifications

• Oversee overnight hotel operations and Front Desk activities.
• Coordinate with all departments to maintain Hyatt standards.
• Provide exceptional guest service with personalized touches.
• Strong leadership and communication during night shifts.

Responsibilities

• Oversee all hotel staff during the overnight shift.
• Coordinate with departments to maintain Hyatt standards.
• Directly supervise Front Desk overnight operations.
• Respond to guest requests with personalized recommendations.
• Ensure compliance with Hyatt Hotels policies.

Skills

Night shift supervision

Turkish

English

Job description

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Job Description:

• The role of the Night Manager;
• Supervises the staff of the entire hotel during the overnight shift.
• Works closely with the staff from all departments to assure that standards are being met.
• Is the direct supervisor of the Front Desk during the overnight shift Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Hyatt Hotels’ policies.
• Advance level of Turkish and English speaking