Guest Experience Ambassador | Front Office & Reservations

IC - Grand Ankara (ANKCT); Çankaya; On-site; TRY 90,000 - 120,000; Full time

Job summary

IHG Hotels & Resorts in Çankaya, Turkey is seeking a Receptionist / Front Office Agent to warmly welcome guests, handle check-in and check-out, and deliver an exceptional guest experience in a fast-paced hotel environment.

The role requires strong communication, guest relations, and English language skills, with the ability to work in shifts, maintain professional appearance, and support daily Front Office operations while upholding brand standards and confidentiality.

Qualifications

• Hospitality/front office experience preferred.
• Strong communication and guest relations skills required.
• Good command of English preferred.
• Able to work in shifts and maintain professional appearance.
• Team-oriented with reliability in a fast-paced setting.
• Ability to follow standards and protect guest confidentiality.

Responsibilities

• Managing check-in and check-out procedures in line with hotel standards.
• Welcoming guests professionally and delivering an exceptional guest experience.
• Handling guest requests, reservations, and payment processes.
• Managing telephone and email communication professionally.
• Supporting daily Front Office operations and teamwork.
• Ensuring guest satisfaction with a positive, solution-oriented approach.
• Following brand standards and Front Office procedures.
• Maintaining confidentiality and professionalism in guest relations.
• Creating memorable guest experiences through personalized service.

Skills

Front Office experience

Guest relations

Communication skills

English proficiency

Teamwork

Professional presentation

Problem solving

Organizational skills

Adaptability

Job description

IHG Hotels & Resorts in Çankaya, Turkey is seeking a Receptionist / Front Office Agent to warmly welcome guests, handle check-in and check-out, and deliver an exceptional guest experience in a fast-paced hotel environment.

The role requires strong communication, guest relations, and English language skills, with the ability to work in shifts, maintain professional appearance, and support daily Front Office operations while upholding brand standards and confidentiality.