Order Desk Executive

LIXIL; Turkey; Hybrid; TRY 350,000 - 480,000; Full time

Job summary

GROME Trading Limited (L.L.C.) in Türkiye seeks a hands-on Customer Service & Quotations specialist responsible for preparing quotations, issuing order confirmations, and coordinating with SAP. The role emphasizes accuracy, channel pricing, and timely responses.

You will support demand forecasting, stock coordination, and ensure regulatory checks for imports. Istanbul residence is required; Turkish fluency and English conversational ability are essential.

Qualifications

• Bachelor's degree in Business Administration; MBA is a plus.
• Fluent Turkish; conversational English.
• Istanbul resident is a MUST.

Responsibilities

• Receive, validate and issue quotations per policies; pricing across channels.
• Follow approval matrix while issuing quotations and updating SAP with customer PO.
• Issue order confirmations with estimated values.
• Check order availability and propose delivery options; update order status.
• Screen complex orders for technical content and commercial accuracy.
• Monitor delivery notes with DC OM team and Credit controller to remove blocks.
• Monthly reporting on orders, deliveries, sales and stock levels.
• Support demand planning to forecast non-fast-moving products; align with sales targets.
• Establish stock ordering mapping tool related to market needs and sales forecast.
• Assist approvals team to highlight local regulations impacting imports (ISI, approvals).

Skills

Turkish (fluent)

English (conversational)

Education

Bachelor's degree in Business Administration

MBA (nice to have)

Job description

IMEA (India, Middle East, Africa) Türkiye LE_0170-GROME Trading Limited (L.L.C.) Employee Assignment Hybrid Full Time 1 November 2026

Primary Responsibilities

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Qualifications And Education

• Bachelor’s degree in business administration, MBA (is a plus).
• Fluent written and spoken Turkish with a conversational command of English.
• Istanbul Resident is a MUST.

Experience

• From 3 - 4 Years of experience in a comparable position.
• Previous work experience within functional vertical of Customer service, quotations & Order Handling within supply chain.