Onsite IT Support Assistant - Windows & AD Focus

Medex Smo; Çankaya; On-site; TRY 150,000 - 190,000; Full time

Job summary

A technology services company in Turkey is seeking an Information Technology Assistant to support technical operations and first-level IT support. The role involves logging support requests, troubleshooting hardware and software issues, and assisting with user management in Active Directory. Candidates should hold an Associate’s or Bachelor’s degree in a relevant field, have up to 2 years of IT support experience, and possess strong communication skills. This is an onsite position located in Ankara.

Qualifications

• 0–2 years of IT support or help desk experience (internships accepted).
• Familiarity with Windows OS and MS Office 365.
• Basic hardware and software troubleshooting knowledge.

Responsibilities

• Receive and log technical support requests from users.
• Troubleshoot basic hardware and software issues.
• Provide remote support using TeamViewer or AnyDesk.

Skills

Communication skills

Problem-solving skills

Team-oriented

Education

Associate’s or Bachelor’s degree in Computer Science, IT, MIS, or related field

Tools

Windows OS

MS Office 365

TeamViewer

AnyDesk

Job description

A technology services company in Turkey is seeking an Information Technology Assistant to support technical operations and first-level IT support. The role involves logging support requests, troubleshooting hardware and software issues, and assisting with user management in Active Directory. Candidates should hold an Associate’s or Bachelor’s degree in a relevant field, have up to 2 years of IT support experience, and possess strong communication skills. This is an onsite position located in Ankara.