Job Title: Technical Support (IT Specialist)

Adwhit Company; Fatih; Presencial; TRY 180 000 - 240 000; Tempo integral

Resumo da oferta

Adwhit Company is seeking an IT Specialist / Technical Support to join our Istanbul office. You will provide first-level technical support to employees and help maintain daily IT workflows.

The role requires a university degree in IT or related field, good knowledge of Windows and Microsoft Office, and strong communication skills. Turkish language is a plus and English proficiency is expected.

Qualificações

• Bachelor's degree in Information Technology or related field.
• Experience in technical support is preferred.
• Good knowledge of Windows systems, Microsoft Office and networking principles.

Responsabilidades

• Provide initial technical support for employees (devices, software, networks).
• Diagnose and resolve technical issues related to computers, printers, email, and internal systems.
• Install, configure, and maintain IT devices and software.
• Escalate complex technical issues to the next level when needed.
• Adhere to the company's IT policies and procedures.
• Document malfunctions, procedures, and solutions followed.

Conhecimentos

Communication

Problem solving

Independent worker

Team player

Formação académica

Bachelor's degree in IT or related field

Ferramentas

Windows OS

Microsoft Office

Networking concepts

Descrição da oferta de emprego

Job Title: Technical Support (IT Specialist)

Full Time

At Workplace

We are looking for an IT Specialist / Technical Support to join our team in the Istanbul office. The candidate will be responsible for providing first-level technical support and ensuring the smooth daily technical workflow.

Tasks and Responsibilities:

• Provide initial technical support for employees (devices, software, networks).
• Diagnose and resolve technical issues related to computers, printers, email, and internal systems.
• Install, configure, and maintain IT devices and software.
• Escalate complex technical issues to the next level when needed.
• Adhere to the company's approved IT policies and procedures.
• Document malfunctions, technical procedures, and solutions followed.

Qualifications and Requirements:

• University degree or diploma in Information Technology or a related field.
• Previous experience in technical support or IT (preferred).
• Good knowledge of Windows systems, Microsoft Office programs, and networking principles.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in English (knowledge of Turkish is an added advantage).