Onsite IT Field Support Specialist

Celestial Stars Arts Academy; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Celestial Stars Arts Academy is seeking an IT Support Specialist to provide on-site end-user support for Windows, MacOS, and mobile devices in Istanbul. The role requires travel between sites and coordination with vendors for hardware and software issues.

Fluent English and Turkish are required, with MCP/MCSA certifications considered a plus. This is a full-time, on-site position with opportunities to engage in IT projects and new site openings.

Qualifications

• Minimum 3+ years of hands-on field IT support experience.
• Fluent in English and Turkish with strong written and verbal communication.
• Knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Experience using ITSM tools (e.g., ServiceNow) for ticket handling.
• Willing to travel between sites and work onsite.
• Certifications (e.g., MCP/MCSA) are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant-critical issues when required.

Skills

Bilingual English/Turkish

End-user support

Field support

Education

Microsoft MCP/MCSA certification

Tools

ServiceNow

Job description

Celestial Stars Arts Academy is seeking an IT Support Specialist to provide on-site end-user support for Windows, MacOS, and mobile devices in Istanbul. The role requires travel between sites and coordination with vendors for hardware and software issues.

Fluent English and Turkish are required, with MCP/MCSA certifications considered a plus. This is a full-time, on-site position with opportunities to engage in IT projects and new site openings.