IT Assistant (Ankara-Disabled)

Medex Smo; Çankaya; On-site; TRY 150,000 - 190,000; Full time

Job summary

A technology services company in Turkey is seeking an Information Technology Assistant to support technical operations and first-level IT support. The role involves logging support requests, troubleshooting hardware and software issues, and assisting with user management in Active Directory. Candidates should hold an Associate’s or Bachelor’s degree in a relevant field, have up to 2 years of IT support experience, and possess strong communication skills. This is an onsite position located in Ankara.

Qualifications

• 0–2 years of IT support or help desk experience (internships accepted).
• Familiarity with Windows OS and MS Office 365.
• Basic hardware and software troubleshooting knowledge.
• Understanding of Active Directory, Azure AD, and basic networking concepts.
• Strong communication and problem-solving skills.
• Team-oriented and eager to learn.

Responsibilities

• Receive and log technical support requests from users.
• Troubleshoot basic hardware and software issues.
• Provide remote support using TeamViewer or AnyDesk.
• Install and update basic software for users
• Assist with user account management in Active Directory or Azure AD
• Support IT inventory tracking and hardware setup for new employees
• Document support activities and escalate complex issues to senior IT staff

Skills

Communication skills

Problem-solving skills

Team-oriented

Willingness to learn

Education

Associate’s or Bachelor’s degree in Computer Science, IT, MIS, or related field

Tools

Windows OS

MS Office 365

TeamViewer

AnyDesk

Networking basics

Job description

Department :Procurement & Logistics & Technical Services

Location : Ankara (Onsite)

The Information Technology Assistant supports the Information Technology Specialist team by assisting with technical support for internal users and helping ensure the smooth operation of the IT infrastructure. By providing first-level support for basic hardware, software, and user services, this role enables senior team members to focus on more complex technical issues.

Responsibilities

• Receive and log technical support requests from users
• Troubleshoot basic hardware and software issues
• Provide remote support using tools such as TeamViewer or AnyDesk
• Install and update basic software for users
• Assist with user account management in Active Directory or Azure AD
• Support IT inventory tracking and hardware setup for new employees
• Document support activities and escalate complex issues to senior IT staff

Must Have

• Associate’s or Bachelor’s degree in Computer Science, IT, MIS, or a related field
• 0–2 years of IT support or help desk experience (internships accepted)
• Familiarity with Windows OS and MS Office 365
• Basic hardware and software troubleshooting knowledge
• Understanding of Active Directory, Azure AD, and basic networking concepts
• Strong communication and problem-solving skills
• Team-oriented and eager to learn

Nice to Have

• Experience with ERP/CRM systems such as Odoo or SAP
• Basic knowledge of ITIL or IT service management frameworks
• Exposure to system or network infrastructure

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