On-Site IT Support Engineer (L1)

Sharp Brains

Çankaya

On-site

TRY 67,000 - 100,000

Full time

5 days ago

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Job summary

Sharp Brains is seeking a DSS L1 (Desktop Support Services – Level 1) professional for an on-site support role in Turkey. You will provide first-line hardware, software, and network support, troubleshoot Windows 10/11, Office apps, and manage AD tasks.

Responsibilities include device setup, password resets, VPN assistance, and SLA-driven incident resolution. The role is a B2B/ Freelance Contract with on-site work, requiring strong customer service and independent work ability in a bustling IT

Qualifications

1–3 years of experience in Desktop Support / IT Support.
Strong knowledge of Windows 10/11 environment.
Basic understanding of networking concepts (IP, DNS, DHCP).
Experience with Active Directory and user account management.

Responsibilities

Provide Level 1 desktop support for hardware, software, and network-related issues.
Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
Install, configure, and maintain desktops, laptops, and peripheral devices.
Support printers, scanners, and other end-user equipment.
Handle password resets and basic Active Directory tasks.
Configure email accounts and assist with VPN connectivity.
Log, track, and update incidents in the ticketing system.
Escalate complex issues to Level 2/3 teams.
Ensure timely resolution in line with SLA requirements.