Information Technology Support Engineer

Sharp Brains; Çankaya; On-site; TRY 67,000 - 100,000; Full time

Job summary

Sharp Brains is seeking a DSS L1 (Desktop Support Services – Level 1) professional for an on-site support role in Turkey. You will provide first-line hardware, software, and network support, troubleshoot Windows 10/11, Office apps, and manage AD tasks.

Responsibilities include device setup, password resets, VPN assistance, and SLA-driven incident resolution. The role is a B2B/ Freelance Contract with on-site work, requiring strong customer service and independent work ability in a bustling IT

Qualifications

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11 environment.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user account management.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex issues to Level 2/3 teams.
• Ensure timely resolution in line with SLA requirements.

Skills

Windows 10/11

Active Directory

Networking basics

Troubleshooting

Customer service

On-site support

Tools

Ticketing system

Job description

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on‑site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network‑related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end‑user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem‑solving skills
• Strong communication and customer service skills
• Ability to work independently in an on‑site environment