Istanbul Desktop Support Engineer (L1) – Global IT

Excis Compliance; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Excis Compliance is seeking a proactive L1 Desktop Support Engineer in Istanbul to manage hardware, software, and IT assets across locations. You will deliver first-level support, resolve issues, and coordinate with third-party vendors for AV systems, while maintaining clear ticket updates and strong customer service.

The role requires a bachelor’s degree in Computer Science or related field, hands-on IT experience, and certifications such as CompTIA A+ or MCP.

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• Certifications such as CompTIA A+ and MCP or higher.
• Minimum 18 months of hands-on IT experience in a support or technical role.
• Windows 7–10 operating systems experience.
• Experience with Active Directory and GPOs.
• Experience with Microsoft Office 365.
• PC hardware installation, troubleshooting, and repair.
• Experience with antivirus solutions and helpdesk ticketing systems.

Responsibilities

• Deliver first-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, especially related to audio/visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems and Microsoft Office 365.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Understand IT infrastructure including networks, servers, A/V equipment, smart devices, and telecom systems.
• Adapt to a project-based environment with collaboration and multitasking.
• Perform additional duties as assigned by management.

Skills

Windows OS

Customer service

Communication

Troubleshooting

Multitasking

Education

Bachelor’s degree in Computer Science

CompTIA A+ certification

Microsoft Certified Professional (MCP) or higher

Tools

Active Directory

Group Policy Objects (GPOs)

Office 365

Helpdesk ticketing systems

Printer hardware

Mobile device management

Job description

Excis Compliance is seeking a proactive L1 Desktop Support Engineer in Istanbul to manage hardware, software, and IT assets across locations. You will deliver first-level support, resolve issues, and coordinate with third-party vendors for AV systems, while maintaining clear ticket updates and strong customer service.

The role requires a bachelor’s degree in Computer Science or related field, hands-on IT experience, and certifications such as CompTIA A+ or MCP.