Information Technology Support Engineer

Sharp Brains; Konak; On-site; TRY 167,000 - 234,000; Part time

Job summary

Sharp Brains is seeking a DSS L1 Desktop Support professional for an on-site support role. You will handle hardware, software, and network issues, troubleshoot Windows OS, MS Office, Outlook, and standard business apps, and configure desktops, laptops, and peripherals.

You will log incidents, assist with VPN, and escalate complex problems to Level 2/3 while ensuring SLA timing. 1–3 years of experience and strong customer service are required.

Qualifications

• 2+ years of experience in desktop support or IT support.
• Strong knowledge of Windows 10/11 environment and basic networking concepts.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Skills

Windows 10/11

Active Directory

VPN connectivity

Troubleshooting

Customer service

On-site work

Job description

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on‑site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network‑related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end‑user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem‑solving skills
• Strong communication and customer service skills
• Ability to work independently in an on‑site environment